Utilization & Adoption Management:
- Monitor exam utilization and proactively identify underperforming accounts.
- Build a customer health scoring framework to prioritize attention and flag at-risk accounts.
- Partner with Implementation for clean transitions and sustained adoption.
Customer Support & Relationship Management:
- Serve as Tier 1 support, triaging issues and escalating technical or clinical problems.
- Plan quarterly business reviews, presenting utilization data, ROI metrics, and recommendations.
- Build multi-threaded relationships across clinical, operational, IT, and executive stakeholders.
Revenue Growth & Expansion:
- Own the upsell motion expanding locations, adding users, and upgrading service tiers.
- Systematically identify expansion opportunities, partnering with US BD on enterprise deals.
- Contribute to pricing feedback based on customer conversations and intelligence.
Optain
Optain is a healthcare company using clinicians, software, and hardware to rethink care. They use the eye as a window to improve how we screen, manage, and treat eye and systemic conditions and are committed to expanding and improving care. Optain closed Series A with expectations of rapid commercial growth.