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Operational Excellence & Project Command:
- Build structured project plans that work backward from goals.
- Maintain real-time, accurate documentation in Salesforce and Asana.
- Act as the central point of alignment between internal teams.
Anticipation & Risk Management:
- Identify risks early and flag them appropriately before they become blockers.
- Exercise Judgment: Distinguish between what to solve independently and when to escalate.
- Proactively prepare customers for risks, delays, or necessary tradeoffs.
Customer Success & Relationship Management:
- Manage 10–15 healthcare customers, ensuring retention and contract expansion.
- Streamline Technical Success: Own the Tech Review process.
- Support end-to-end CHW program launches, coordinating across stakeholders.
IMPaCT Care
IMPaCT unlocks the power of the grassroots community health workforce. They have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70+ organizations. They provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.