Enterprise Customer Success Manager

Implementation and Onboarding:

• Own implementation and onboarding, including project‑managing technical integrations with internal and client teams.
• Build and nurture strong, strategic, long‑term relationships across all levels of client organizations.
• Develop and execute strategic account and BoB plans, including growth and expansion strategies.

Responsibilities:

• Lead cross‑functional collaboration and CX process‑improvement efforts to solve complex customer challenges.
• Cultivate partnership opportunities (speaking engagements, testimonials, pilots, claims/ROI analyses) and travel to client sites.
• Use data, analytics, and industry insights to communicate value, deliver QBRs, and influence client decisions.

Experience and Qualifications:

• Bachelor’s degree and 6+ years of relevant professional experience.
• Proven experience owning post‑sales implementation in collaboration with technical teams.
• Demonstrated success managing complex projects and using data to tell stories and drive decisions.