This role will oversee the strategic engagement with Rockbot’s GTM partners by executing partner programs and organizing channel data and logistics with technology systems. You will work closely with several teams across the organization including Sales, Product, Support, Finance and Customer Success to assure our partners successfully grow their business with Rockbot.
This Customer Account Manager role is responsible for developing and maintaining existing customer relationships by proactively engaging in day-to-day account management and issue resolution and will serve as the customer’s advocate within Acquia, creating a positive experience driving subscription renewals by working directly with Sales, Technical Support, and Finance.
Lead customer retention and revenue growth within your territory of restaurants. You will be in tune with the local restaurant industry and will proactively engage with our restaurant customers. You will be innovative in overcoming customer obstacles, and provide constructive perspectives to challenge current thinking. The successful candidate will be positive and encouraging by nature, resilient under pressure, and regularly sought after for insight, input, and collaboration.
This role partners closely with the District Leads, focusing on school-level sales, relationships, adoption, and usage. The ideal candidate builds trust with principals, instructional coaches, and teachers, ensuring Lexia solutions are purchased, successfully integrated into daily practice and drive measurable impact on literacy outcomes. This position is critical to acquiring new schools, deepening adoption, securing renewals, and expanding impact at the school level within strategic districts.
As an Account Executive, you will support and cultivate customer retention as well as acquire new accounts in your assigned territory. You will act as the personal liaison for dealerships within a dedicated region, ensuring that expectations are set and met while facilitating an exceptional customer experience. Driving user adoption within your dedicated region, you will be the voice of the company and the bridge to our clients’ success.