Client Success Manager

Client Strategy & Relationship Management:

• Serve as a proactive, strategic partner, aligning Quinsite’s analytics solutions with evolving client objectives.
• Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success.
• Facilitate executive-level conversations to communicate value, uncover trends, and guide client strategy.

Operational Execution & Delivery:

• Serve as the primary point of contact for assigned accounts, owning the full client lifecycle post-sale.
• Lead and document client meetings, ensuring clear communication, alignment on goals, and consistent follow-up on deliverables.
• Ensure timely and accurate delivery of client solutions by coordinating across internal teams, advocating for client priorities, and driving alignment from requirements through execution.

Client Success & Adoption:

• Educate and empower clients to utilize Quinsite’s platform effectively and independently.
• Monitor account health, adoption metrics, and engagement to proactively mitigate risk and address evolving needs.
• Champion best practices for client success and support client training, onboarding, and knowledge-sharing initiatives.