Director, Customer Success
Benefits
Unlimited PTO
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Customer Strategy & Engagement:
- Develop and operationalize a scaled, digital-first success program.
- Build and maintain trusted executive relationships with key customer stakeholders.
Lifecycle & Value Realization:
- Lead efforts to move customers from onboarding to advocacy.
- Drive use-case optimization and provider engagement.
- Monitor customer health in Gainsight.
Leadership & Measurement:
- Coach and develop a high-performing Customer Success team.
- Define and report on key metrics including adoption and retention.
- Continuously improve strategy and execution.
Amwell
Amwell transforms healthcare through technology and people's ideas. They provide solutions to the healthcare industry's challenges. They have almost two decades of experience with some of the largest healthcare organizations, focused on equitable and accessible care.