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What You’ll Do:
- Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
- Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
- Serve as the Customer Success product SME for aligned PerfectServe solutions.
Minimum Qualifications:
- 4+ years in Customer Success, Account Management, or a related SaaS leadership role.
- 2+ years of people management experience with a focus on coaching, mentoring, and team development.
- Proven track record of driving customer retention, adoption, and revenue growth.
Why Join PerfectServe?:
- Transforming healthcare communication and collaboration to help clinicians deliver better care.
- Valuing growth, transparency, and innovation.
PerfectServe
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!