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Team Leadership & Performance Management:
- Lead, mentor, and develop a team of 7–8 Client Success Managers.
- Conduct regular coaching sessions, account reviews, and performance evaluations.
- Build a high-performance culture focused on accountability, outcomes, and continuous improvement.
Client Value Realization & Retention:
- Ensure structured Success Plans are developed and executed for key accounts.
- Proactively identify at-risk accounts and implement recovery strategies.
- Partner with Sales to drive renewals and expansion opportunities.
Executive Engagement & Strategic Oversight:
- Participate in executive-level business reviews and strategic planning sessions.
- Build trusted relationships with healthcare leaders.
- Support large-scale transformation initiatives and solution migrations as needed.
Illumia
Illumia brings the best integrated technology solutions to education, healthcare, and business campuses worldwide. They are committed to transforming organizations and improving the lives of people doing mission-critical work and dedicated to fostering a culture of integrity, respect, and continuous personal development.