Source Job

• Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
• Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
• Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.

Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.

• Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
• Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
• Serve as the Customer Success product SME for aligned PerfectServe solutions.

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!

• Serve as a proactive, strategic partner, aligning Quinsite’s analytics solutions with evolving client objectives.
• Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success.
• Act as a trusted content SME, translating complex healthcare data and analytics concepts into accessible insights for diverse audiences.

Launched in 2017, Quinsite is a rapidly growing M-SaaS (managed software as a service) company offering advanced analytics solutions for healthcare organizations nationwide. They have an amazing team comprised of ingenious, self-motivated, resourceful individuals who embrace core values.

• Own and manage assigned health plan accounts, ensuring customer success and relationship management.
• Build strong relationships with client stakeholders while navigating difficult conversations and escalations.
• Coordinate with Engineering, Product, and other teams to resolve issues effectively.

Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. They identify the top-fitting candidates and share this shortlist directly with the hiring company.

• Manage a portfolio of SMB accounts with a focus on retention, risk mitigation, and strategic growth opportunities.
• Lead, coach, and develop a team of SMB CSMs, driving strong performance, accountability, and career growth.
• Serve as the first point of escalation for complex client issues, high-risk scenarios, and renewal risk.

Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage and grow their business. They have over 106,000 customers and processed over $38 billion in payments across 20 markets in 2024, with operations in North America, Australasia, Asia, Europe, and the UK.

• Own the business relationship with clients, building strong, multi-threaded partnerships across key stakeholders
• Drive renewals and identify opportunities to upsell and expand existing accounts
• Clearly communicate Reachdesk’s value proposition, platform capabilities, and competitive advantages in a way that resonates with client goals

Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Trusted by many of the most recognized names in the technology and SaaS space, they are backed by a world-class team with hubs in New York, London, and Lisbon.

• Build relationships with stakeholders in hospitals and physician groups.
• Partner with Customer Success to identify expansion opportunities.
• Lead discovery to understand customer priorities and growth potential.

PerfectServe offers clinical communication and physician scheduling solutions. They have experienced significant growth and aim to optimize provider schedules and dynamically route messages, with a focus on patient outcomes and faster care interventions.

• Manage, retain and expand relationships with assigned clients.
• Deliver business results to drive high client retention and expansion.
• Act as the voice of the client, advocating for their requests and feedback.

Force Therapeutics is reshaping the future of remote therapeutic care. Their intelligent, evidence-driven platform empowers clinicians to extend their reach and engage patients at every pivotal moment of their care journey. As they enter their next phase of innovation and expansion, they’re looking for mission-driven team members who are energized by solving meaningful challenges in healthcare.

• Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings
• Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD
• Identify and illuminate customer success stories and examples of AcuityMD ROI

AcuityMD is a software and data platform that accelerates access to medical technologies, helping MedTech companies understand product usage and opportunities for better patient care. They are a high-growth SaaS company backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health, valuing collaboration and simple, innovative solutions.

• Build a team culture of customer value, high performance and accountability.
• Hire and develop a team of expert Managers that are able to recruit, coach and develop top talent and consistently achieve quota.
• Design the upmarket AM methodology including value delivery, expansion strategies and renewal motions.

Vanta's mission is to help businesses earn and prove trust by continuously monitoring and verifying security. They are a company promoting better security practices with a kind and talented team. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.

• Maintain a revenue base by managing retaining and expanding a book of business
• Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.

• Own GRR and NRR performance, drive renewal execution and expansion strategy, and forecast renewal pipeline.
• Develop 3-year value expansion plans for strategic accounts, technology stack alignment and managed services growth.
• Build and mentor Customer Success / Account Management team, define performance metrics and accountability standards, and hire and scale the team as recurring revenue grows.

On Call Computer Solutions is a defense-focused compliance and managed I.T. services company. They are seeking a mission-driven Director of Customer Success, and are rapidly expanding with a need to focus on retention and expansion to drive growth.

• Lead and scale a Customer Success team supporting Enterprise customers.
• Accountable for team performance, customer outcomes, and building repeatable CS motions.
• Partner with Enterprise customers and balance customer value with commercial outcomes.

Eleos Health aims to deliver effective behavioral care through data, measurement, and personalization, supporting clinicians. They foster a team of driven individuals with a shared vision to enhance therapy effectiveness with technology.

• Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
• Articulate the value of the company to the customer through measurable ROI.
• Negotiate long-term renewals and secure revenue uplift.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations.
• Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements
• Share learning and drive development and enablement opportunities within the Customer Success team

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.

• Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion.
• Develop, coach, and elevate the team’s seniority, hiring high-performance talent.
• Engage with Enterprise clients at key moments (renewals, risks, opportunities).

Docplanner Group is present in 13 countries, serving over 55 million patients and processing 15 million appointments monthly. With over 2 million healthcare professionals in their database, their mission is to help people live longer, healthier lives through diverse services like a marketplace and SaaS system.

• Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
• Build and maintain strong relationships with agency partners, serving as their main point of contact.
• Analyze data and develop reports to track progress and identify areas for improvement.

A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.

• Act as primary customer success contact for assigned customer portfolio
• Drive adoption of newly released features and analytics tools
• Forecast renewals and expansion revenue accurately

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Create Shared Value and Understand ROI.
• Innovate New Success Motions.
• Orchestrate Across Departments.

Relativity is a company that helps customers meet their goals using the Relativity suite of products. They solve big data challenges in the legal tech industry and value their employees.

• You invest in relationships that last, prioritizing trust and long-term value.
• Navigate complexity, setbacks, and long sales/adoption cycles with resilience.
• Work seamlessly across Sales, Customer Success, Product, and Operations for a unified experience.

Cresta is on a mission to turn every customer conversation into a competitive advantage. Its platform combines AI and human intelligence to help contact centers discover insights and empower team members to work smarter. They have a world-class team of AI and ML experts.