Senior Customer Success Manager

Create Shared Value:

• Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription.
• Identify and record “Verified Outcomes” (wins) when ROI is confirmed by the account.
• Plan and deliver Executive Business Reviews to align with account and Relativity leadership on achieved and targeted ROI.

Innovate New Success Motions:

• Work with Customer Success leadership teams to help build new offerings and playbooks.
• Propose and create new repeatable playbooks to address newly identified ROI opportunities and utilization blockers.

Orchestrate Across Departments:

• Project manage complex plans, such as onboarding new products across geographies or enabling account success with non-standard use cases.
• Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements.