Source Job

$110,000–$130,000/yr
US

  • Manage, retain and expand relationships with assigned clients.
  • Deliver business results to drive high client retention and expansion.
  • Act as the voice of the client, advocating for their requests and feedback.

Account Management Customer Success Communication Skills Business Acumen Client Relationships

20 jobs similar to Senior Client Success Manager

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US

  • Own and grow a portfolio of key client relationships, focused on long-term value and expansion.
  • Build and maintain strong relationships with executive and senior stakeholders to support account growth.
  • Partner closely with cross-functional teams to shape clear positioning and sector-specific messaging.

Orennia provides an all-in-one platform for accurate data, predictive analytics and actionable insights across the energy transition. They drive faster capital allocation decisions and help their clients maximize returns across the solar, wind, storage, power, RNG, CCUS, clean fuels and hydrogen sectors.

US

  • Manages client relationships to retain and strengthen them, directing account strategy and setting expectations.
  • Pursues cross-sell, upsell, and renewal motions, recommending fee increases and partnering with Legal.
  • Monitors revenue and expenses to meet financial goals, overseeing vendor relationships and ensuring compliance.

Zenith American Solutions is the largest independent Third Party Administrator in the United States, operating over 44 offices nationwide. With a history since 1944 and a merger in 2011, they prioritize better systems for better service and value employees, clients, and partnerships, fostering a positive and respectful work environment with growth opportunities.

$96,000–$120,000/yr
US

  • Develop relationships with customers and key stakeholders to retain and grow the customer base.
  • Serve as the primary point of contact for Corporate clients, addressing queries, providing updates, and managing renewals.
  • Collaborate with account executives to identify new business opportunities and expand the company's footprint within client accounts.

AlphaSense is an AI-powered market intelligence platform used by sophisticated companies to enhance decision-making. With over 2,000 employees globally and offices in multiple countries, they are headquartered in New York City, fostering a supportive and inclusive work environment.

Global

  • Focus on a smaller number of high-value strategic accounts to develop and execute comprehensive account strategies.
  • Proactively identify risks and project manage internal stakeholders to address customer issues in a timely manner.
  • Build relationships with senior stakeholders and collect product and operational feedback to drive adoption of platform features.

Deel is the all-in-one payroll and HR platform for global teams with a vision to unlock global opportunity for every person, team, and business. As one of the largest globally distributed companies in the world, Deel's team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture.

  • Identify new business opportunities through various channels to achieve sales targets and business growth.
  • Build and maintain strong relationships with clients by understanding their needs and addressing their concerns promptly.
  • Work closely with internal teams to ensure smooth service delivery and high client satisfaction.

SGS is the world’s leading testing, inspection and certification company. They operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals.

Global Unlimited PTO

  • Play a pivotal part in driving customer retention and revenue growth.
  • Serve as the main point of communication between customers and partner brands.
  • Foster long-term partnerships and ensure the delivery of superior service.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Brazil Colombia Mexico

  • Support Associate and Senior Directors in managing client relationships and serve as the primary day-to-day point of contact.
  • Develop and maintain client reporting and analytics on a monthly and quarterly basis, tying performance to business objectives.
  • Identify up-sell and cross-sell opportunities within existing accounts through performance insights and client needs.

Goodway Group is an independent and remote-first media and marketing services firm with a 90+ year history, combining the security of an established company with a start-up feel. They have a diverse team of digital strategists, media practitioners, technologists and data scientists.

Latin America

  • Build and maintain strong, long-lasting client relationships.
  • Ensure the timely and successful delivery of solutions according to client needs.
  • Assist with challenging client requests or issue escalations as needed.

Infuse is dedicated to delivering exceptional client experiences. They have built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected.

  • Establish, develop and manage the relationship between Visa and designated clients.
  • Identify new business development opportunities, take accountability for, and manage the project evaluation of these.
  • Monitor business results of designated clients, anticipate challenges, and take proactive measures to accomplish targets.

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. They are dedicated to uplifting everyone, everywhere by being the best way to pay and be paid and offer opportunities to create impact at scale, grow your skills and see your contributions impact lives around the world.

$140,000–$175,000/yr
US

  • Own the end-to-end customer lifecycle for a portfolio of strategic and enterprise accounts
  • Develop and execute customer success plans aligned to customer business goals
  • Serve as the primary point of contact and trusted advisor for assigned customers

CrashPlan provides cyber-ready data resilience and governance in a single platform. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.

Global Unlimited PTO

  • Own client outcomes end-to-end across US and Australia.
  • Set direction, guide teams, and work proactively with clients.
  • Ensure delivery quality, retention, and long-term client success.

Trialfacts connects patients to clinical trials, providing clients with results, transparency, and confidence. They are a global team with a leadership team that shapes client service, internal collaboration, and sustainable growth.

$186,000–$255,200/yr
US

  • Manage a portfolio of priority client accounts, building and nurturing professional partnerships.
  • Address client issues and resolve escalated challenges promptly, ensuring high customer satisfaction.
  • Support business growth by identifying opportunities to expand services within existing accounts.

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies.

$102,000–$140,000/yr
US Canada UK

  • Own the customer relationship and act as a trusted advisor.
  • Drive product adoption, maximize customer value, and own long-term customer satisfaction.
  • Proactively track customer health, risk, and success metrics.

Elastic Path aims to break down barriers and enable commerce leaders to deliver extraordinary shopping experiences by making Composable Commerce accessible. They are committed to providing a diverse, equitable, and inclusive environment where every individual feels valued and respected.

US Unlimited PTO

  • You invest in relationships that last, prioritizing trust and long-term value.
  • Navigate complexity, setbacks, and long sales/adoption cycles with resilience.
  • Work seamlessly across Sales, Customer Success, Product, and Operations for a unified experience.

Cresta is on a mission to turn every customer conversation into a competitive advantage. Its platform combines AI and human intelligence to help contact centers discover insights and empower team members to work smarter. They have a world-class team of AI and ML experts.

North America

  • Develop and maintain Customer Success accounts and a team of Customer Success Executives.
  • Drive Customer Outcomes at managed accounts leading to client’s product adoption, renewals, and expansion.
  • Develop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partners.

ServiceNow, founded in 2004, provides AI-enhanced technology solutions. They serve over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes through their intelligent cloud-based platform.

US

  • Manage strategic client relationships across a defined territory.
  • Be the primary point of contact for clients throughout the full lifecycle.
  • Identify and secure new business opportunities, expanding portfolios.

Worldwide Healthcare Solutions (WWHS) helps healthcare organizations find the right talent to improve their services. They focus on client satisfaction, growth targets, and the seamless coordination of internal teams to meet client needs.

Europe

  • Drive revenue growth by building and managing strategic accounts and long-term client relationships.
  • Develop a deep understanding of the client’s business, strategy, goals, pain points and challenges.
  • Act as the key interface between the customer and all relevant service delivery areas.

Redwood Software provides full-stack automation fabric solutions for mission-critical business processes. They have a SaaS-based composable automation platform specifically built for ERP. Their global team of automation experts and customer success engineers provide solutions and world-class support.

Europe

  • Manage a portfolio of accounts, leading recurring calls and business reviews.
  • Translate sponsor goals into cross-functional delivery plans.
  • Collaborate with Clinical Operations to improve sponsor experience.

Jobgether is a platform that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

US Unlimited PTO

  • Own day-to-day client relationships, serving as the primary point of contact.
  • Provide strategic guidance by translating client business goals into integrated marketing roadmaps.
  • Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams.

Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare and integrated with a managed care consultancy with deep revenue strategy expertise. They brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy.

Europe Middle East

  • Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and engagement.
  • Serve as the main liaison between clients and internal teams, ensuring deliverables meet client expectations and timelines.
  • Identify growth opportunities within existing accounts and develop upselling and cross-selling strategies.

Momentus provides event and venue management software to customers in over 50 countries. Their comprehensive platform offers event professionals leading-edge SaaS technology, providing a 360 view of their business and helping them cut costs, save time, and increase revenue.