Drive product adoption, maximize customer value, and own long-term customer satisfaction.
Lead strategic planning, success roadmaps, and executive business reviews.
Own customer escalations and proactively identify risks.

Key Responsibilities:

Drive expansion by identifying early opportunities, building strategic plans, and leading the growth initiatives.
Develop success plans and lead executive business reviews (EBRs) focused on outcomes, impact, KPIs, adoption, and value.
Uphold Elastic Path’s security, compliance, and operational standards.

What We're Looking For:

Proven experience managing complex enterprise accounts with multiple stakeholder types, including executive-level decision-makers and influencers.
A strategic, customer advocacy mindset to identify risk early, diagnose root causes, and propose effective solutions.
Excellent communication, presentation, and writing skills, with the ability to clearly articulate value and outcomes.

Elastic Path

Elastic Path aims to break down barriers and enable commerce leaders to deliver extraordinary shopping experiences by making Composable Commerce accessible. They are committed to providing a diverse, equitable, and inclusive environment where every individual feels valued and respected.

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