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About the role:
- Serve as a trusted advisor to our most complex, global enterprise customers.
- Lead the post-sale customer journey, driving business transformation.
- Ensure customers effectively adopt CoLab to achieve measurable ROI.
What you’ll do:
- Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI
- Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value
- Collaborate with Sales on growth strategy, account planning, and renewal execution
What we’re looking for:
- Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts
- Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
- Track record of partnering with Sales to shape and execute multi-threaded expansion strategies in large, complex organizations
CoLab
CoLab helps engineering teams bring life-changing products to the world years sooner. Their platform is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations. They cater to the largest engineering organizations in the world.