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Client Management and Relationship Ownership:
- Support managing overall client relationships and serve as the primary point of contact.
- Monitor client initiatives and ensure quality assurance on all deliverables.
- Drive client satisfaction, retention, and growth through communication and problem-solving.
Reporting, Insights, and Strategic Support:
- Develop and maintain client reporting and analytics, telling a compelling performance story.
- Collaborate with internal teams to gather insights and research for client recommendations.
- Work with clients to define measurable KPIs aligned to business goals.
Growth, Revenue, and Business Acumen:
- Identify up-sell and cross-sell opportunities within existing accounts.
- Understand account scope, service tiers, and revenue impact.
- Assist with IO management, job number creation, and accurate revenue tracking.
Goodway Group
Goodway Group is an independent and remote-first media and marketing services firm with a 90+ year history, combining the security of an established company with a start-up feel. They have a diverse team of digital strategists, media practitioners, technologists and data scientists.