Source Job

• Manage a portfolio of customers, ensuring they achieve value.
• Drive adoption, customer satisfaction, and retention through engagement.
• Partner with internal teams to support onboarding and day-to-day success.

CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.

• Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships.
• Develop and execute tailored success plans to support customers in achieving their goals.
• Identify opportunities for expansion and upsell within the portfolio by aligning customer needs with additional products or services.

Eltropy aims to revolutionize financial service access by enabling secure and compliant digital engagement for financial institutions. Their platform enhances operations, engagement, and productivity for Community Financial Institutions through integrated communication technologies.

• Manage a book of business in a SaaS or Tech Customer Success role.
• Support individuals and businesses in effectively utilizing software to enhance productivity and efficiency.
• Guide customers through their lifecycle through email, webinars, and customized sessions.

1Password is building the foundation for a safe, productive digital future. They innovate the market-leading enterprise password manager and pioneered Extended Access Management. They are one of the most loved brands in cybersecurity, taking a human-centric approach; over 180,000 businesses trust 1Password.

• Execute foundational customer success strategies to ensure customer satisfaction and drive product adoption.
• Build and nurture strong customer relationships, providing proactive support.
• Drive measurable outcomes such as improved customer health, retention, and satisfaction.

Tenable is an Exposure Management company helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies with a culture of belonging, respect, and excellence.

• Drive the post-sales journey for assigned accounts, from, product adoption, expansion, advocacy, and ultimately renewal.
• Manage a high-volume book of business of approximately 150 accounts, maintaining an accurate forecast and account status within SFDC.
• Process renewals within SFDC and ensure price increase targets are met.

Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. They lead with an AI-forward mindset and are shaping the future of manufacturing technology with industry-leading CPQ, PLM, and design solutions that transform data into opportunity. Revalize serves more than 16,000 global customers and is a portfolio company of TA Associates and Hg.

• Own the end-to-end customer lifecycle for a portfolio of strategic and enterprise accounts
• Develop and execute customer success plans aligned to customer business goals
• Serve as the primary point of contact and trusted advisor for assigned customers

CrashPlan provides cyber-ready data resilience and governance in a single platform. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.

• Own client activation and onboarding - become a Hubstaff subject matter expert and guide new customers from deal close through successful adoption. Lead live onboarding sessions, follow-ups, and check-ins to ensure customers realize time-to-value quickly.
• Manage ongoing customer relationships - track progress toward customer goals, and proactively drive retention and growth across the SMB segment.
• Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across the SMB segment. Whilst most of our SMB segment is self-service, you will likely monitor renewals and the associated payments process, highlight opportunities for expansion and upgrades, and monitor at-risk account indicators, ensuring Hubstaff’s customers are retained and set up to grow with us.

Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 95,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation. We’ve been a remote-first company for over a decade and we’re on a mission to help distributed teams work smarter, not harder.

• Lead and develop a team of Customer Success Managers.
• Drive operational excellence in onboarding, engagement, and renewal processes.
• Build executive relationships with key clients and ensure alignment on business goals and care impact.

Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies and serve 10 million people, providing tailored mental health through their clinically validated technology.

• Act as primary customer success contact for assigned customer portfolio
• Drive adoption of newly released features and analytics tools
• Forecast renewals and expansion revenue accurately

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Cement the relationship with new and existing customers.
• Develop a “consultant” perspective to client communication.
• Analyze customer usage to form accurate forecasts.

Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. They are serving household names and have paid out $100M to creators.

• Partner with sales and implementation to support onboarding and adoption.
• Form deep relationships with customers and serve as a trusted advisor.
• Identify upsell opportunities by understanding customer goals.

Verifiable is a credentialing and network monitoring platform that helps healthcare organizations optimize operations with fast verifications and stay compliant. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.

• Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
• Serve as a trusted partner by sharing relevant best practices and resources to customers.
• Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Deliver against retention and expansion goals for a book of SMB accounts.
• Build strong, trust-based relationships with customer stakeholders.
• Identify qualified expansion opportunities and execute strategic sales motions.

ABBYY is a trusted partner for purpose-built AI and intelligent automation, solving highly complex problems for enterprise customers and putting their information to work to transform the way they do business. They are a global team of 600+ colleagues, spread across 15 countries on four continents with colleagues representing 30+ nationalities.

• Own onboarding for new customers (non-technical), in close partnership with Solutions
• Lead success planning per account, aligned to customer goals and use cases
• Serve as the primary conduit for customer feedback into Product

GGWP builds AI-powered systems that help games and online communities stay safe, healthy, and scalable. Our platform supports real-time moderation, sentiment and behavior analysis, and operational tooling used by leading studios and platforms worldwide.

• Maintain customer relationships, network, and implement success programs.
• Contribute to sales, onboard and train clients, and minimize churn.
• Improve customer experience through product support and handling customer complaints.

Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. They are a rapidly expanding team based in New York, that values collaboration and innovation.

• Own a portfolio of customers, guiding them through the entire post-sale experience.
• Build trusted advisor relationships with key stakeholders and align solutions with their business goals.
• Drive adoption and product utilization across accounts, ensuring customers gain maximum value.

ServiceNow began in 2004 with a vision to transform work. Today, they are a global market leader, providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to improve work.

• Partner directly with Small Business and Mid-Market customers to support their recruiting operations.
• Make it easy for customers to love GoodTime and make our customers feel heard and taken care of!
• Drive product adoption by building exceptional relationships and intimately understanding our customer’s processes.

GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, their platform handles the complexity others can’t. Their Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration.

• Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the UKI region by aligning Camunda technology to their business strategy and goals
• Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
• Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. They are a fully remote, global company named to GP Bullhound’s 2024 Top 100 Next Unicorn list and certified as a Great Place to Work.

• Lead Customer Success Managers and set expectations for account ownership.
• Coach CSMs on identifying churn risk and help them improve how they guide customers.
• Ensure success plans and documentation are created and maintained while acting as escalation and support on key accounts.

Whippy is leading the way in AI powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI agents and automation directly into their ATS and CRM systems.

• Own customer outcomes across a portfolio of accounts.
• Lead strategic planning sessions and business reviews.
• Lead customer onboarding, adoption, and engagement milestones.

AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. They foster a collaborative culture where innovation thrives and every team member is valued.