Own revenue retention and expansion across the client lifecycle: Onboarding → Adoption → QBR → Renewal → Expansion
Work cross-functionally with Sales and Delivery to turn compliance assessments and remediation work into long-term recurring revenue relationships.
Responsible for measurable revenue outcomes.

Account Expansion Strategy:

Develop 3-year value expansion plans for strategic accounts: Compliance lifecycle roadmap, Technology stack alignment, Managed services growth, and upcoming audit milestones
Identify and drive upsell/cross-sell opportunities
Partner with Sales and Service to identify, qualify, and close expansion revenue

Team Leadership:

Build and mentor Customer Success / Account Management team (In the future)
Define performance metrics and accountability standards
Hire and scale the team as recurring revenue grows

On Call Computer Solutions

On Call Computer Solutions is a defense-focused compliance and managed I.T. services company. They are seeking a mission-driven Director of Customer Success, and are rapidly expanding with a need to focus on retention and expansion to drive growth.

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