Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
Serve as the Customer Success product SME for aligned PerfectServe solutions.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality.
Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers.
Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.
Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.
Run the new kickoff call framework end-to-end with real customers.
Engage customers before it becomes a save conversation.
Identify patterns in what makes customers succeed and feed that back to the team.
Breakthrough helps private practice physical therapy and chiropractic owners fill their schedules, grow their businesses, and make a bigger impact in their communities. They are a small, focused team that ships fast, speaks directly, and measures what matters and have been coaching PTs for over 10 years.
Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.
Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.
Lead, mentor, and develop a team of 7–8 Client Success Managers.
Ensure structured Success Plans are developed and executed for key accounts.
Partner with Sales to drive renewals and expansion opportunities.
Illumia brings the best integrated technology solutions to education, healthcare, and business campuses worldwide. They are committed to transforming organizations and improving the lives of people doing mission-critical work and dedicated to fostering a culture of integrity, respect, and continuous personal development.
Lead and scale the Customer Success Organization by managing and developing a team of Customer Success Managers.
Elevate the end-to-end customer experience by defining what “top-tier customer experience” means and translating it into repeatable standards.
Drive strategic customer outcomes by personally overseeing and supporting a portfolio of Arcadia’s most strategic and complex customers.
Arcadia is the global utility data and energy solutions platform. With their leading data platform, AI-powered analytics, industry expertise, and expansive partner network, they deliver solutions for every stage of the enterprise energy management lifecycle across carbon, cost, and reliability. They are building a team of individuals from different backgrounds, industries, & educational experiences.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done by combining Moveworks’ AI Assistant with ServiceNow’s workflow platform. They deliver support across IT, HR, Finance, and beyond to resolve employee needs instantly, automating complex workflows.
Serve as a trusted partner and escalation point for key customers, ensuring issues are resolved swiftly.
Anticipate and remove obstacles that hinder delivery, equipping teams with the processes and tools needed.
Partner with leaders across departments to align implementation strategy with organizational priorities.
Humata Health Inc. delivers innovative solutions that improve healthcare efficiency and patient outcomes. They foster a diverse workplace where ideas and contributions are valued, offering remote flexibility and growth opportunities.
Manage the complete lifecycle for Isaac Health's strategic partners to drive growth and engagement.
Act as the primary contact for customers, addressing needs, concerns, and escalation paths
Develop success plans, track adoption KPIs, and ensure value realization for clients
Isaac Health seeks to improve brain health at the population level by providing greater access to specialty brain health and dementia care services. Since launching in 2022, Isaac Health has scaled to provide brain health care services to more patients and families across the US.
Design, implement, and continuously refine the Customer Success operating system across all INNERGY products.
Partner with Sales and Account Management to drive renewals, cross-sell, and upsell strategies.
INNERGY is transforming the woodworking industry with cloud-based ERP software designed for custom manufacturers. The company has a globally distributed team of 200 plus professionals and values collaboration, creativity, and ownership.
Build strong, multi threaded relationships with customer stakeholders
Lead executive business reviews and create tailored success plans
Drive platform adoption and customer engagement through consultative guidance
HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.
Develop and implement end-to-end digital and one-to-many programs for customers.
Create and execute a cohesive strategy with tangible goals to drive adoption, retention and expansion.
Coach and develop the team by providing regular feedback and investing in each team member’s growth.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. As a remote-first team headquartered in Toronto, they are made up of curious, driven, and empathetic people.
Serve as a proactive, strategic partner, aligning Quinsite’s analytics solutions with evolving client objectives.
Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success.
Act as a trusted content SME, translating complex healthcare data and analytics concepts into accessible insights for diverse audiences.
Launched in 2017, Quinsite is a rapidly growing M-SaaS (managed software as a service) company offering advanced analytics solutions for healthcare organizations nationwide. They have an amazing team comprised of ingenious, self-motivated, resourceful individuals who embrace core values.
Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
Own customer outcomes across a portfolio of accounts.
Lead strategic planning sessions and business reviews.
Lead customer onboarding, adoption, and engagement milestones.
AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. They foster a collaborative culture where innovation thrives and every team member is valued.
North AmericaEuropeAustralia
Unlimited PTO
12w maternity
Maintain a revenue base by managing retaining and expanding a book of business
Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.
Own the partner lifecycle from onboarding to renewal and expansion.
Build a scalable Partner Success engine using AI and standard playbooks.
Define and manage scorecards and KPIs to drive performance and accountability.
Oura's mission is to empower every person to own their inner potential through award-winning products and the Oura Ring. As a fast-growing company focused on improving lives, they provide team members with what they need to do their best work.
Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the UKI region by aligning Camunda technology to their business strategy and goals
Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. They are a fully remote, global company named to GP Bullhound’s 2024 Top 100 Next Unicorn list and certified as a Great Place to Work.
Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels.
Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement.
Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience.
Vanta helps businesses earn and prove trust by enabling companies to improve and prove their security. They started in 2018, and have a kind and talented team, with offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.
Own the success of enterprise accounts and drive adoption, value realization, and long-term growth.
Guide enterprises in establishing journey management as an operating model and connect journey insights to business outcomes.
Identify and lead expansion opportunities via new use cases, teams, regions, and cross-functional adoption.
TheyDo's AI-powered journey management platform helps enterprises align around their customers, bringing scattered data and teams together to empower smarter decisions and better experiences. Backed by $50M from top-tier investors, their fully remote team represents 30+ nationalities across 27 countries and has a customer-led, people-first culture.