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• Build strong, multi threaded relationships with customer stakeholders
• Lead executive business reviews and create tailored success plans
• Drive platform adoption and customer engagement through consultative guidance

HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.

• Take ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding.
• Build relationships with executive sponsors and key day-to-day contacts.
• Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures.

Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. They develop software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.

• Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
• Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
• Serve as the Customer Success product SME for aligned PerfectServe solutions.

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!

• Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
• Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
• Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.

Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.

• Develop a digital-first success program delivering proactive engagement.
• Build executive relationships, serving as a strategic advisor.
• Monitor customer health and develop data-driven playbooks.

Amwell transforms healthcare through technology and people's ideas. They provide solutions to the healthcare industry's challenges. They have almost two decades of experience with some of the largest healthcare organizations, focused on equitable and accessible care.

• Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
• Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
• Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.

• Lead, mentor, and develop a team of 7–8 Client Success Managers.
• Ensure structured Success Plans are developed and executed for key accounts.
• Partner with Sales to drive renewals and expansion opportunities.

Illumia brings the best integrated technology solutions to education, healthcare, and business campuses worldwide. They are committed to transforming organizations and improving the lives of people doing mission-critical work and dedicated to fostering a culture of integrity, respect, and continuous personal development.

• Partner with Support and Optimization teams to ensure the best client experience.
• Provide consultative guidance to clients throughout their life cycle, understanding Experian Health product capabilities.
• Evaluate customer use of Contract Manager and Claim Scrubber products to recommend best practices.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries.

• Partner with customers to ensure effective onboarding and set strategies.
• Train clients on maximizing the product suite and collaborate with support teams.
• Identify upsell opportunities and ensure value is understood at an executive level.

Immersive Labs is the leader in people-centric cyber resilience. Their cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations. Founded in 2017, Immersive Labs has secured over $180 million of funding.

• Maintain a revenue base by managing retaining and expanding a book of business
• Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.

• Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations.
• Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements
• Share learning and drive development and enablement opportunities within the Customer Success team

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.

• Serve as the primary post-sales relationship owner for a portfolio of enterprise-level customers.
• Act as a strategic partner to your customers, understanding their business goals and proactively driving outcomes.
• Collaborate closely with Account Executives to build strategic account plans, support expansion opportunities.

Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Their award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. They are a fast-growing global team that values ownership, integrity, and innovation.

• Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels.
• Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement.
• Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience.

Vanta helps businesses earn and prove trust by enabling companies to improve and prove their security. They started in 2018, and have a kind and talented team, with offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.

• Build relationships with stakeholders in hospitals and physician groups.
• Partner with Customer Success to identify expansion opportunities.
• Lead discovery to understand customer priorities and growth potential.

PerfectServe offers clinical communication and physician scheduling solutions. They have experienced significant growth and aim to optimize provider schedules and dynamically route messages, with a focus on patient outcomes and faster care interventions.

• Develop trusted advisor relationships with key stakeholders.
• Ensure customers leverage the solution to achieve full business value.
• Proactively analyze usage, adoption, and value KPIs.

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform. They empower organizations to manage and automate complex processes. JAGGAER has 1,300+ global employees and focuses on ensuring customers get full value from their products.

• Manage the complete lifecycle for Isaac Health's strategic partners to drive growth and engagement.
• Act as the primary contact for customers, addressing needs, concerns, and escalation paths
• Develop success plans, track adoption KPIs, and ensure value realization for clients

Isaac Health seeks to improve brain health at the population level by providing greater access to specialty brain health and dementia care services. Since launching in 2022, Isaac Health has scaled to provide brain health care services to more patients and families across the US.

• Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
• Articulate the value of the company to the customer through measurable ROI.
• Negotiate long-term renewals and secure revenue uplift.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Serve as the primary point of contact for customer accounts, building lasting relationships and ensuring customers achieve their desired goals.
• Educate customers on best practices and new features to maximize the value of Radicle products.
• Manage and execute the end-to-end renewal process for assigned customers to ensure contracts are renewed on time.

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. They believe technology plays a crucial role in the success of the human services sector, and their teams learn from each other to test ideas faster.

• Manage a portfolio of high-potential customers.
• Identify expansion opportunities and mitigate risks.
• Align Calendly's product with customer business objectives.

Calendly provides a platform that helps millions of people schedule and manage their time effectively. They foster a culture of learning, growth, and doing excellent work with exceptional colleagues.

• Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.
• Build trusted relationships with key stakeholders including Executives, program administrators, HR leaders, and finance partners.
• Drive renewals for accounts within your portfolio and lead renewal conversations with customer stakeholders.

Cardata helps businesses manage vehicle reimbursement with automated solutions. The company is a small but mighty team transforming vehicle programs to provide comprehensive software and services.