Lead all post-sales activities for Vanta’s upmarket customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities.
Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
Vanta helps businesses earn and prove trust by enabling companies to practice better security and prove it with ease. They have a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Serve as the primary point of contact for assigned clients, building strong relationships and ensuring their success with our AI-driven platform.
Conduct regular check-ins with clients to understand their goals, challenges, and feedback, and provide strategic guidance to help them achieve their objectives.
Collaborate with cross-functional teams, including product, engineering, and sales, to address client needs and drive continuous improvement of our solutions.
Procurement Sciences is a venture-backed SaaS company transforming government contracting with Awarded AI, helping businesses excel in government sales. With a "One Team, One Fight" culture, creativity, accountability, and forward-thinking are valued as the company solves industry challenges.
Execute foundational customer success strategies to ensure customer satisfaction and drive product adoption.
Build and nurture strong customer relationships, providing proactive support.
Drive measurable outcomes such as improved customer health, retention, and satisfaction.
Tenable is an Exposure Management company helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies with a culture of belonging, respect, and excellence.
Become a trusted advisor to customers and own the success of the partnership.
Help demonstrate the value for our customers and be their go-to contact.
Advocate and facilitate successful customer outcomes throughout the broader Asset Watch organization.
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.
Partner with sales and implementation to support onboarding and adoption.
Form deep relationships with customers and serve as a trusted advisor.
Identify upsell opportunities by understanding customer goals.
Verifiable is a credentialing and network monitoring platform that helps healthcare organizations optimize operations with fast verifications and stay compliant. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.
Set the vision and strategic plan for Public Sector Customer Success.
Lead managers across Customer Success Management, Renewals Management, Solutions Architecture, US-based customer support, Professional Services, and cleared personnel.
Build and maintain strong executive-level relationships with military, federal agency, and intelligence community customers.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Lead strategic relationships with enterprise customers.
Drive adoption, value realization, and measurable ROI.
Influence product strategy with customer insights.
They use an AI-powered matching process to ensure applicant's applications are reviewed quickly, objectively, and fairly against the role's core requirements. They have an award-winning reputation for inclusion, flexibility, work-life balance, and strong values.
Own a portfolio of strategic customers across onboarding, adoption, retention and more
Lead structured onboarding programs to drive time-to-value and long-term success
Run regular business reviews and executive presentations that clearly communicate ROI and roadmap alignment
Didero is building the autonomous supply chain, starting with agentic supplier management, to automate time-intensive workflows with AI agents. They are backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.
Manage a book of business in a SaaS or Tech Customer Success role.
Support individuals and businesses in effectively utilizing software to enhance productivity and efficiency.
Guide customers through their lifecycle through email, webinars, and customized sessions.
1Password is building the foundation for a safe, productive digital future. They innovate the market-leading enterprise password manager and pioneered Extended Access Management. They are one of the most loved brands in cybersecurity, taking a human-centric approach; over 180,000 businesses trust 1Password.
Manage a portfolio of customers, ensuring they achieve value.
Drive adoption, customer satisfaction, and retention through engagement.
Partner with internal teams to support onboarding and day-to-day success.
CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Serve as a primary point of contact for high value clients.
Collaborate with internal teams to enhance the overall customer experience.
Analyze and record customer data to identify trends, risks, and opportunities.
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They strive to win together through passionate hard work, exploring new things and recognizing every interaction matters in an inclusive and diverse environment.
Develop and maintain strategic relationships with enterprise customers.
Drive product adoption and ensure favorable customer health through proactive engagement.
Collaborate with cross-functional partners to deliver cohesive outcomes for customers.
Jobgether utilizes an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify top candidates and share the shortlist with hiring companies, while the final decisions are managed internally by their team.
Own a portfolio of Mid-Market and Enterprise customers, including high-value and complex accounts
Develop and execute strategic success plans aligned to customer goals, risk signals, and growth opportunities
Serve as a trusted advisor to executive and operational stakeholders within customer organizations
Fluxx's mission is to be the leading collaborative grantmaking platform in global communities, building technology that drives positive impact. They have a diverse and engaged community of 450+ Grantmakers who work with over 150,000 foundations, government agencies, and nonprofits worldwide.
Serve as the primary relationship owner for strategic and high-value customer accounts
Develop long-term customer relationships with clients through managing and interpreting their requirements
Proactively monitor customer health, usage, and satisfaction
Persistent Systems develops Mobile Ad hoc Networking (MANET) wireless radio systems for US Government and commercial applications. The company is passionate about delivering cutting edge products and is located in the heart of New York City.
Conduct QBRs and strategic reviews, aligning product usage with customer objectives and KPIs.
Proactively identify and address retention risks.
Infiterra's B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, it's recognized for innovation and global impact. They foster a collaborative and growth-oriented culture.
Own onboarding for new customers (non-technical), in close partnership with Solutions
Lead success planning per account, aligned to customer goals and use cases
Serve as the primary conduit for customer feedback into Product
GGWP builds AI-powered systems that help games and online communities stay safe, healthy, and scalable. Our platform supports real-time moderation, sentiment and behavior analysis, and operational tooling used by leading studios and platforms worldwide.
Serve as a strong advocate for customers and end users, representing their needs within the PerfectServe organization
Build trusting relationships and provide day-to-day support to customers
Lead process improvement and optimization initiatives that drive measurable value for customers
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Accelerate revenue through consultations, articulating how clients achieve goals with Remote.
Be a trusted partner for complex opportunities, addressing customer business goals.
Identify and drive strategic initiatives to enhance Customer Success capabilities and impact revenue.
Remote is designed for modern organizations to navigate global employment compliantly and easily. They enable businesses of all sizes to recruit, pay, and manage international teams with a future-focused work culture.
Own the end-to-end customer lifecycle for a portfolio of strategic and enterprise accounts
Develop and execute customer success plans aligned to customer business goals
Serve as the primary point of contact and trusted advisor for assigned customers
CrashPlan provides cyber-ready data resilience and governance in a single platform. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.