Senior Director, Public Sector Customer Success
Benefits
Unlimited PTO
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Overview:
- Play a critical role in how mission-focused government and public sector organizations realize value from GitLab's AI-powered DevSecOps platform.
- Set the vision and lead a high-performing, distributed customer success organization.
- Own the strategy and execution of customer success motions tailored to military, federal agencies, and intelligence community customers.
Responsibilities:
- Define, track, and continuously refine key performance indicators (KPIs) for the public sector customer lifecycle.
- Own the design and evolution of public sector customer lifecycle programs.
- Partner closely with Sales leadership and Regional Directors to align on coverage models and strategies.
Requirements:
- Experience working in highly regulated or secure government environments is required.
- Demonstrated progressive experience leading managers of customer success, account management, and/or sales teams.
- Proven leadership skills suitable for a senior director-level role.
GitLab
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.