Source Job

US Unlimited PTO

  • Set the vision and strategic plan for Public Sector Customer Success.
  • Lead managers across Customer Success Management, Renewals Management, Solutions Architecture, US-based customer support, Professional Services, and cleared personnel.
  • Build and maintain strong executive-level relationships with military, federal agency, and intelligence community customers.

SaaS Customer Success Account Management Sales Public Sector

20 jobs similar to Senior Director, Public Sector Customer Success

Jobs ranked by similarity.

US Unlimited PTO

  • Build and execute strategic account plans that align GitLab's platform with agency modernization initiatives
  • Navigate complex procurement cycles and develop multi-year technology roadmaps with CIOs and technical leaders
  • Partner with system integrators and resellers to create powerful solutions for government challenges

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. They unite teams and organizations, breaking down barriers and redefining what's possible in software development.

Europe

  • Lead GitLab platform enterprise sales across diverse public sector portfolio.
  • Develop and execute multi-year account strategies using MEDDPICC methodology.
  • Build C-level relationships across government and private sector institutions.

GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by over 100,000 organizations. They aim to enable everyone to contribute to and co-create the software that powers our world, fostering innovation and accelerating human progress.

Unlimited PTO

  • Oversee business development and operational activities for TwelveLabs’ GTM strategy in the government market.
  • Translate "human-like video understanding" into mission-ready tools, aligning with Engineering and Product teams.
  • Lead end-to-end execution of government engagements, from pre-award strategy to post-award delivery and scaling.

Twelve Labs pioneers the development of multimodal foundation models that comprehend videos like humans. With $107 million in funding, they're backed by top-tier venture capital firms and AI visionaries, committed to driving worldwide innovation from their San Francisco headquarters and Seoul presence.

US Unlimited PTO 13w maternity 9w paternity

  • Define and Execute GTM sales engagements within USG programs.
  • Establish and Engage our Channel Reseller program across all Public Sector territories.
  • Drive the adoption of Chainguard Products to new customers within Territories & Accounts.

Chainguard is the secure foundation for software development and deployment. They provide guarded open source software that is built from source and updated continuously, helping organizations eliminate threats in their software supply chains. Chainguard values their customers, action, transparency and each other.

$136,000–$240,000/yr
US Unlimited PTO

  • Lead a team of Account Executives to achieve revenue targets.
  • Drive strategy for new business and expansion across key accounts.
  • Collaborate with Renewals, Customer Success, and Marketing to align on account plans.

GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by over 100,000 organizations. They foster a high-performance culture driven by their values and continuous knowledge exchange, enabling team members to reach their full potential.

$107,100–$229,500/yr
US Canada Unlimited PTO

  • Lead a distributed team of Customer Success Engineers in the Americas.
  • Develop and execute scalable technical enablement strategies and programs.
  • Collaborate with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. They aim to enable everyone to contribute to and co-create the software that powers our world, fostering a high-performance culture driven by values and knowledge exchange.

US Canada Unlimited PTO 13w maternity 12w paternity

  • Define and Execute Account plan for the ( Canada Federal and SLED ) territory
  • Drive the adoption of Chainguard Images to new customers within Accounts
  • Position yourself as a trusted advisor within a government program to effect change

Chainguard provides a secure foundation for software development and deployment through guarded open-source software. Founded by industry experts, they focus on eliminating software supply chain threats with a large, secure open-source library and value customer obsession and intentional action.

Europe Unlimited PTO

  • Partner with customers to turn desired business outcomes into actionable objectives.
  • Guide customers on the GitLab platform, best practices, and use cases.
  • Act as the GitLab liaison for questions, issues, or escalations.

GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by over 100,000 organizations. They aim to enable everyone to contribute to and co-create the software that powers our world, accelerating human progress.

US Unlimited PTO

  • Lead cross-functional program teams delivering SaaS productivity solutions, ensuring on-time, within-scope delivery aligned to customer outcomes.
  • Manage program complexity, shaping strategic direction of software delivery and proactively mitigating risks across multiple customer programs.
  • Build and coach a high-performing management team, mentoring new managers, developing program talent, and fostering a culture of ownership and continuous improvement.

Axon is on a mission to Protect Life, creating an ecosystem of devices and cloud software to address safety and justice issues. They connect with candor and care, seeking diverse perspectives and offering a fast-paced, challenging, and meaningful work environment.

US

  • Lead growth initiatives for the government market.
  • Drive customers from initial discussions through awarded contract.
  • Expand current customers into larger programs and drive overall revenue.

Danti is transforming how people interact with data about our physical world, building an AI-powered knowledge engine. The company aims to make data accessible and usable for everyone, regardless of expertise. They foster a fun, collaborative, and fast-paced startup environment.

US

  • Guide a high-performing team of Professional Services Consultants.
  • Drive professional services business and provide expert oversight for customer engagements.
  • Build trusted relationships and ensure successful customer outcomes.

Palo Alto Networks is a cybersecurity partner committed to protecting our digital way of life. We are built on challenging the status quo and seek innovators to shape the future of cybersecurity.

North America

  • Lead ServiceNow’s government affairs and public policy engagement and strategy across federal, provincial, and municipal governments.
  • Build and maintain strong, collaborative relationships with Members of Parliament and Provincial Parliaments, ministers, senior government officials, regulators, and political advisors.
  • Serve as a senior advisor to ServiceNow executives and country teams, particularly in navigating regulatory risk and opportunity across public sector and regulated industries.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

US Unlimited PTO 11w maternity

  • Lead & Develop a High-Performing Team.
  • Demonstrate Strategic Ownership.
  • Drive Data-Informed Customer Outcomes.

Vanta helps businesses earn and prove trust by enabling companies to practice better security with ease. They have a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Europe 5w PTO

  • Passionate about digital, data and technology-led transformation.
  • Unlocking innovation for our clients, and providing leadership throughout the client engagements.
  • Knowledge and experience of Public Sector (Central Government) and understands their governance and security processes.

Aker Systems builds and operates ground-breaking, ultra-secure, high performance, cloud-based data infrastructure with proprietary technology solutions. They are a fast-growing business that was recognised with the Breakthrough Culture Awards highlighting growth companies putting culture first.

US

  • Develop relationships with multiple Program Directors within Government Agencies and Offices.
  • Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team.
  • Serve as the agency's trusted advisor by understanding their business and advising on how ServiceNow can help.

ServiceNow's technology makes the world work for everyone, and their people make it possible. They are an ambitious team of change makers with a restless curiosity and a drive for ingenuity. With more than 7,400+ customers, they serve approximately 80% of the Fortune 500, and they're on the 2021 list of FORTUNE World's Most Admired Companies®.

US

  • Serve as the primary point of contact for customer-facing activities.
  • Act as a trusted advisor to Army customers, delivering best practices, guidance, and strategic recommendations.
  • Deliver data-driven quarterly business reviews demonstrating how the platform optimizes human performance.

Ethos aims to improve human readiness by changing how training is developed and consumed. As a Series A startup with over $40M raised, they partner with over 150 enterprise customers across the U.S. military, life sciences, and other sectors.

US

  • Own quarterly and annual bookings targets for Specialty Markets.
  • Build and maintain healthy pipeline coverage across all specialty product lines.
  • Coach Account Executives on deal strategy, discovery, and competitive positioning.

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, they’ve been building an ecosystem of intuitive tools. Their teams are driven by innovation, expertise and an unwavering commitment to customer success.

$128,716–$212,565/yr

  • Build and expand relationships with public sector decision-makers.
  • Own the entire sales cycle, from prospecting to closing.
  • Develop and execute strategic territory and account plans.

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across various agents, people, and systems. With over 700 leading innovators, they are a fully remote, global company that is growing fast and rewriting the rules of modern business.

US

  • Partner with CSMs and account teams to drive customer value.
  • Provide expert technical guidance on strategic initiatives.
  • Collaborate on customer success plans and executive business reviews.

Delinea is securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. They have world-class product leadership, outstanding engineers, and strategic investment from TPG and value diversity, innovation, and a culture of respect and fairness.

UK

  • Own executive-level relationships within flagship accounts.
  • Lead complex customer onboarding, implementation, and adoption efforts.
  • Act as the primary customer advocate within Magnet.

Magnet Forensics is a global leader in digital investigative software development, acquiring, analyzing, and sharing evidence from various devices. With employees worldwide, they are expanding their global presence and offer learning and development opportunities with a talented team.