Senior Manager, Strategic Customer Success
Remote regions
USBenefits
Unlimited PTO
11w maternity
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Responsibilities:
- Hire, mentor, and develop a team of Strategic CSMs.
- Build clear operating rhythms and success metrics.
- Coach your team to operate as trusted advisors.
Requirements:
- 7+ years leading customer-facing or consulting teams supporting Enterprise accounts.
- Demonstrated expertise in GRC or security compliance.
- Proven ability to rapidly gain domain mastery in complex, regulated environments.
Leadership Capabilities:
- Identifies the work that matters most and drives it forward.
- Uses metrics to diagnose performance and set priorities.
- Makes balanced, principled decisions for customers and the business.
Vanta
Vanta helps businesses earn and prove trust by enabling companies to practice better security with ease. They have a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.