Lead, mentor, and coach a high-performing team of Enterprise and Strategic CSMs.
Partner with CSMs to develop and execute comprehensive success plans for each Enterprise and Strategic account, focusing on executive alignment, value realization, and risk mitigation.
Systematically gather and communicate customer feedback and insights to Product and Engineering teams to influence the product roadmap and drive innovation.
Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. They are trusted by Fortune 500 companies and businesses of all sizes across industries and are committed to excellence, delivering the highest quality in every aspect of their work.
Manage a team and oversee a strategic set of customers.
Execute company and Customer Success strategy to deliver business critical outcomes.
Foster senior level customer relationships and drive strategic alignment.
They are focused on optimizing business decision-making through their leading AI-infused scenario planning and analysis platform. Their winning culture is the engine that drives their teams of innovators and they champion diversity of thought and ideas, behave like leaders regardless of title, and are committed to achieving goals.
Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation, and customer focus.
Inspire and guide the team into a new, proactive Customer Success model centered on customer outcomes and results.
Drive a shift from reactive issue management to proactive engagement, risk identification, and value realization.
Magnet Forensics is a global leader in developing digital investigative software. They serve thousands of customers globally and have employees based around the world, focused on innovation and customer satisfaction with a supportive team environment.
Lead and scale a team of CSMs focused on product adoption and value delivery.
Drive license adoption, quantify business outcomes, and communicate impact to stakeholders.
Build scalable systems and collaborate cross-functionally to enhance the customer journey.
CoLab helps engineering teams bring life-changing products to the world years sooner with their Design Engagement System (DES). Their customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries, which includes a team-oriented culture.
Lead the Enterprise Customer Success team of approximately 5 to 8 CSMs
Provide mentorship and coaching to team to drive results
Design and launch programs to improve customer experience and operational efficiency
Simpplr is an AI-powered platform unifying the digital workplace, enhancing employee experience through engagement, enablement, and services. With over 1,000 leading organizations trusting Simpplr, they foster aligned, productive workforces and are backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.
Own executive-level relationships within flagship accounts.
Lead complex customer onboarding, implementation, and adoption efforts.
Act as the primary customer advocate within Magnet.
Magnet Forensics is a global leader in digital investigative software development, acquiring, analyzing, and sharing evidence from various devices. With employees worldwide, they are expanding their global presence and offer learning and development opportunities with a talented team.
Leading and coaching a team of Customer Success Managers, adapting Seismic's methodologies to market needs.
Building strong relationships with senior stakeholders in client accounts to ensure retention and identify new opportunities.
Providing transparency in account management by tracking data in Gainsight and addressing customer challenges effectively.
Seismic provides a sales enablement platform. They focus on aligning sales, marketing, and customer success teams, offering solutions for content management, training, and analytics, and helping their clients improve sales performance and customer engagement. Seismic has a fast-paced and agile culture.
Champion the transition to a platform and software business model.
Hire, mentor, and lead a high-performing team of CSMs.
Drive adoption of new platform features and software modules.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries, with corporate headquarters in Dublin, Ireland.
Partner with CSMs and account teams to drive customer value.
Provide expert technical guidance on strategic initiatives.
Collaborate on customer success plans and executive business reviews.
Delinea is securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. They have world-class product leadership, outstanding engineers, and strategic investment from TPG and value diversity, innovation, and a culture of respect and fairness.
Lead and develop a team of Customer Success Managers, including hiring.
Build and refine Customer Success playbooks, processes, and systems for retention.
Partner with Product, Engineering, and Marketing to improve customer outcomes.
FirmPilot is a generative AI platform that powers modern marketing for law firms. They drive outcomes through automation, data-driven SEO, and content strategies, serving clients from small firms to established practices, backed by top-tier investors.
Set the vision and strategic plan for Public Sector Customer Success.
Lead managers across Customer Success Management, Renewals Management, Solutions Architecture, US-based customer support, Professional Services, and cleared personnel.
Build and maintain strong executive-level relationships with military, federal agency, and intelligence community customers.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Define and own Cresta’s Customer Strategy vision and engagement model.
Build, lead, and scale a team of Customer Strategy Directors.
Ensure customer strategies are grounded in measurable outcomes.
Cresta's platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. They've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors.
Build a team culture of customer value, high performance and accountability.
Hire and develop a team of expert Managers that are able to recruit, coach and develop top talent and consistently achieve quota.
Design the upmarket AM methodology including value delivery, expansion strategies and renewal motions.
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team where many have found success without prior security experience.
Define and execute the vision and strategy for the Customer Success Management function.
Lead, coach, and expand a growing team of Customer Success Managers.
Ensure the CSM team delivers measurable outcomes for customers.
TOPdesk's mission is to ensure customers achieve value from our offering, leading to long-term retention, satisfaction, and sustainable growth. They are looking for a Director of Customer Success Management (CSM) to lead the successful rollout and expansion of their CSM function, with a growing team across the Netherlands and Germany.
Drive strong adoption and utilization across the strategic higher education portfolio, ensuring customers realize measurable outcomes from Parchment and Instructure solutions.
Lead, mentor, and develop a high-performing team of Customer Success Managers through clear expectations, coaching, performance feedback, and career development.
Own key Customer Success performance metrics, including Net Revenue Retention (NRR), Gross Retention, pipeline generation, forecast accuracy, customer health indicators, and VOC performance.
Instructure amplifies the power of people to grow and succeed throughout their lives by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Develop and maintain Customer Success accounts and a team of Customer Success Executives.
Drive Customer Outcomes at managed accounts leading to client’s product adoption, renewals, and expansion.
Develop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partners.
ServiceNow, founded in 2004, provides AI-enhanced technology solutions. They serve over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes through their intelligent cloud-based platform.
Improve revenue retention through proactive outreach.
Drive adoption of high-impact Thumbtack features.
Thumbtack helps millions of people confidently care for their homes by connecting them with local service professionals. They have a growing community of 300,000 local service businesses and a culture that embraces diversity and impact.
Drive significant impact for our customers and business by leading your team to deliver results consistently and sustainably.
Build a best-in-class engineering team. Coach, mentor and create an environment where your team can do their best work and deliver for the business.
Set direction and guide technical strategy, ensuring that your team is delivering long-term value aligned with Vanta’s business priorities.
Vanta helps businesses earn and prove trust. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The company started in 2018.
Provide strategic leadership and partnership to clients.
Develop ServiceNow solutions based on each customer's strategic outcomes.
Achieve financial targets set out for the assigned clients.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations, striving to make the world work better for everyone.