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Strategic Transformation Leadership:
- Align client success strategies with evolving company offerings.
- Support clients and internal teams through transformation.
- Redefine engagement models for platform and software customers.
Team Leadership & Talent Development:
- Provide skills and tools for platform/software client engagement.
- Commitment to professional development and continuous learning.
- Oversee the evolution of onboarding, renewal, and expansion programs.
Customer Outcomes and Growth:
- Ensure clients achieve measurable business outcomes.
- Increase renewal and expansion rates.
- Manage escalations and maintain executive-level relationships.
Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries, with corporate headquarters in Dublin, Ireland.