This role sets the strategic and operational direction of the team while scaling onboarding and implementation practices across segments. The role will drive measurable improvements in customers' time to value by creating deployment efficiency, driving product adoption, increasing satisfaction and long-term growth. You will build, lead, and mentor a cross-functional team.
The Care Team Manager role holds a supervisory scope of work while balancing a small member portfolio, reflecting the work of the Community Guides at a leadership capacity. The Manager leads by example in supporting our mission, is a champion of team leadership, and is accountable for our Care Team Program and its Community Guides. Their contributions are seen as paramount to Reema’s engagement within the community.
As the Director of Application Services, you will design, build, and scale a global business unit from the ground up. More than a manager, you are both a visionary and a hands-on leader who creates the blueprint, wins the work, and delivers results that delight customers while driving profitability. You will define and launch a portfolio of offerings; from application migrations and load testing to modernization, upgrades, and ongoing support.