Serve as the primary point of contact for assigned clients, building strong relationships and ensuring their success with our AI-driven platform.
Conduct regular check-ins with clients to understand their goals, challenges, and feedback, and provide strategic guidance to help them achieve their objectives.
Collaborate with cross-functional teams, including product, engineering, and sales, to address client needs and drive continuous improvement of our solutions.
Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management.
Act as a trusted advisor and advocate internally by working cross-functionally to deliver on customers' needs.
Build and maintain strong relationships with key stakeholders and influencers at our client.
Federato is on a mission to defend the right to efficient, equitable insurance for all by enabling insurers to provide affordable coverage to people and organizations facing issues like the climate crisis and cyber-attacks. They are well funded by those behind Salesforce, Veeva, Zoom, and Box, and their AI/ML-driven platform helps insurance companies optimize their portfolio of risks.
The Customer Success Manager acts as an advocate for customers.
You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
Ensure customers are technically healthy and obtain maximum value from their investment.
ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.
Own and manage a portfolio of U.S. federal civilian agency accounts
Develop and execute multi-year account plans aligned to agency missions and modernization priorities
Identify, qualify, and close new business within civilian agencies
Jobgether uses an AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Set the vision and strategic plan for Public Sector Customer Success.
Lead managers across Customer Success Management, Renewals Management, Solutions Architecture, US-based customer support, Professional Services, and cleared personnel.
Build and maintain strong executive-level relationships with military, federal agency, and intelligence community customers.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Develop relationships with multiple Program Directors within Government Agencies and Offices.
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team.
Serve as the agency's trusted advisor by understanding their business and advising on how ServiceNow can help.
ServiceNow's technology makes the world work for everyone, and their people make it possible. They are an ambitious team of change makers with a restless curiosity and a drive for ingenuity. With more than 7,400+ customers, they serve approximately 80% of the Fortune 500, and they're on the 2021 list of FORTUNE World's Most Admired Companies®.
Build and develop relationships with senior executives in business and IT.
Identify critical needs of customers and mapping appropriate resources cross-functionally.
Lead the new customer onboarding program and work with core Snorkel AI technical teams.
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. They are on a mission to democratize AI by building the definitive AI data development platform.
Serve as the primary relationship owner for strategic and high-value customer accounts
Develop long-term customer relationships with clients through managing and interpreting their requirements
Proactively monitor customer health, usage, and satisfaction
Persistent Systems develops Mobile Ad hoc Networking (MANET) wireless radio systems for US Government and commercial applications. The company is passionate about delivering cutting edge products and is located in the heart of New York City.
Manage a portfolio of existing customers on the SmarterDx platform.
Develop deep relationships with customers, acting as their trusted advisor.
Monitor client performance, report on financial impact, drive product expansion.
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Advocate for, consult with, and empower customers to maximize the GoSpotCheck platform.
Provide training and support to new client-users, encouraging adoption and engagement throughout the customer lifecycle.
Build authentic and trusting relationships with key stakeholders, reinforcing the value of FORM's partnership.
FORM empowers mobile workers with technology that improves execution. They activate and connect teams in the field, enabling them to deliver success in the enterprise, serving Fortune 500 companies worldwide and offering integrated task management and image recognition.
Develop and execute tailored onboarding plans to ensure customer success and long-term adoption.
Serve as a trusted advisor, helping customers improve operational efficiency and demonstrating clear ROI.
Drive customer retention, expansions, and net revenue growth through proactive engagement.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
Conduct strategic success planning, stakeholder mapping, and executive business reviews.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.
Play a pivotal part in driving customer retention and revenue growth.
Serve as the main point of communication between customers and partner brands.
Foster long-term partnerships and ensure the delivery of superior service.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead Client Relationship & Delivery Success, oversee transition from implementation to PPS, and serve as primary point of contact.
Drive Client Adoption, Value and Growth by monitoring adoption trends, leading business reviews, and identifying upsell opportunities.
Enable Operational Excellence by maintaining client documentation in Salesforce, collaborating with teams, and contributing to best practices.
CrossCountry Consulting is an advisory firm that provides solutions spanning accounting and risk, technology-enabled transformation, and transactions. They partner with clients to solve challenges and deliver present and future value, and have earned awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work.
Serve as a primary point of contact for high value clients.
Collaborate with internal teams to enhance the overall customer experience.
Analyze and record customer data to identify trends, risks, and opportunities.
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They strive to win together through passionate hard work, exploring new things and recognizing every interaction matters in an inclusive and diverse environment.
Own a portfolio of Mid-Market and Enterprise customers, including high-value and complex accounts
Develop and execute strategic success plans aligned to customer goals, risk signals, and growth opportunities
Serve as a trusted advisor to executive and operational stakeholders within customer organizations
Fluxx's mission is to be the leading collaborative grantmaking platform in global communities, building technology that drives positive impact. They have a diverse and engaged community of 450+ Grantmakers who work with over 150,000 foundations, government agencies, and nonprofits worldwide.
Build and execute strategic account plans that align GitLab's platform with agency modernization initiatives
Navigate complex procurement cycles and develop multi-year technology roadmaps with CIOs and technical leaders
Partner with system integrators and resellers to create powerful solutions for government challenges
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their mission is to enable everyone to contribute to and co-create the software that powers our world where careers accelerate, innovation flourishes, and every voice is valued in their high-performance culture.
Provide strategic and operational leadership for a portfolio of large-scale, multi-year state and consortium assessment contracts.
Own end-to-end program accountability, including scope, budget, timelines, service levels, risk management, and contractual compliance.
Act as the primary executive-level point of contact for state departments of education, facilitating governance structures, steering committees, and regular executive briefings.
Renaissance is a global leader in pre-K–12 education technology whose solutions help educators analyze, customize, and plan personalized learning paths for students. They have fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Manage Enterprise customer relationships with high-value customers.
Become a Dovetail expert to onboard new customers successfully.
Drive renewals, retention, and track core customer metrics.
Dovetail is on a mission to improve the quality of everything with its AI-native customer intelligence platform. They help thousands of teams bring together customer insights and empower them to build better products, services, and experiences.
Own the end-to-end customer lifecycle for a portfolio of strategic and enterprise accounts
Develop and execute customer success plans aligned to customer business goals
Serve as the primary point of contact and trusted advisor for assigned customers
CrashPlan provides cyber-ready data resilience and governance in a single platform. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Build and maintain trusting relationships with clients through service.
Accountable for accurate and timely transition of new clients into the platform.
Provide ongoing client support to troubleshooting inquiries.
Judi Health is an enterprise health technology company providing solutions for employers and health plans. They have a comprehensive suite of solutions and are rebuilding trust in healthcare in the U.S.