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Role Responsibilities:
- Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystem
- Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management for enterprise level customers
- Act a trusted advisor and advocate internally by working cross-functionally to deliver on customers need
Role Requirements:
- 7+ years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process or systems strongly preferred
- Experience in customer success, customer service or other client-facing, relationship management positions a plus
- Proven experience partnering with large enterprise level organizations
Culture Fit:
- We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds
- Most importantly, we're here to have fun
- Our ability to make a difference starts with our people
Federato
Federato is on a mission to defend the right to efficient, equitable insurance for all by enabling insurers to provide affordable coverage to people and organizations facing issues like the climate crisis and cyber-attacks. They are well funded by those behind Salesforce, Veeva, Zoom, and Box, and their AI/ML-driven platform helps insurance companies optimize their portfolio of risks.