Provide strategic and operational leadership for a portfolio of large-scale, multi-year state and consortium assessment contracts.
Own end-to-end program accountability, including scope, budget, timelines, service levels, risk management, and contractual compliance.
Act as the primary executive-level point of contact for state departments of education, facilitating governance structures, steering committees, and regular executive briefings.
Program ManagementCustomer SuccessStakeholder InfluenceLeadership
Serve as the primary point of contact to ensure customers achieve measurable readiness outcomes.
Coordinate with internal teams to ensure project requirements are met on time and within scope.
Act as a trusted advisor, delivering best practices and strategic recommendations aligned with readiness goals.
Ethos aims to transform training development, consumption, and alignment with business outcomes to bridge the human readiness gap. They are a Series A startup with $40M+ raised, partnering with 150+ enterprise customers across various sectors.
Lead program execution for a federal health portfolio, ensuring clarity, alignment, and accountability across stakeholders.
Serve as a trusted partner to executive leadership, helping translate strategy into executable plans while maintaining strong relationships with client counterparts.
Oversee program governance, manage schedules and priorities, track risks and dependencies, and ensure consistent communication across teams.
Rackner is a cloud-native software consultancy delivering solutions for startups, enterprises, and the public sector. They enable digital transformation through DevSecOps, AI/ML, and cloud-first innovation, solving high-impact problems that advance federal missions and strengthen national readiness.
Serve as the primary point of contact for customer-facing activities.
Act as a trusted advisor to Army customers, delivering best practices, guidance, and strategic recommendations.
Deliver data-driven quarterly business reviews demonstrating how the platform optimizes human performance.
Ethos aims to improve human readiness by changing how training is developed and consumed. As a Series A startup with over $40M raised, they partner with over 150 enterprise customers across the U.S. military, life sciences, and other sectors.
Lead and direct customer relations, business, technical, and help desk teams.
Manage vendor relationships, monitor contract performance, and oversee resource allocations in support of program objectives.
Provide routine status updates, performance metrics, and executive-level briefings to stakeholders.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment.
Perform renewal efforts with district and school partners.
Collaborate with district and school leaders to plan effective implementations.
Deliver online webinar trainings and onsite professional development workshops.
Goalbook partners with school districts to support educators with improving instructional practice and empower teachers to transform instruction so that ALL students can succeed.
Lead ClassDojo’s post-sales motion across onboarding, implementation, and long-term partnership management.
Oversee a team of district onboarding managers and district partnerships managers.
Set the strategic vision for the Success team and define key performance indicators.
ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally use it to share what’s happening throughout the day.
Provide overall management, coordination, and oversight of Task Order execution across all locations and training events.
Ensure compliance with all PWS requirements, performance standards, and deliverables, including Quality Control Plan (QCP) implementation.
Serve as the primary point of contact with the Government during normal hours of operation; ensure availability to COR-RA and COR-HRS.
SCT partners and collaborates with clients to deliver results and navigate complex challenges. They bring specialized expertise in strategic planning, organizational effectiveness, data analytics, talent management, human capital management, and PMO services and cultivate a collaborative working culture.
Manage a portfolio of existing customers on the SmarterDx platform.
Develop deep relationships with customers, acting as their trusted advisor.
Monitor client performance, report on financial impact, drive product expansion.
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. They are a global organization with team members in over 35 countries, experiencing a remote-first culture.
Work closely with DoD senior-level clients in support of the warfighter, aiding in the timely delivery of capability to meet mission objectives.
Integrate DoD integrated Strategic SATCOM systems across a large stakeholder community and manage technical projects, including reporting on performance, cost, schedule, and risk.
Develop strategies and plans to synchronize and facilitate client business rhythms, such as planning, scheduling, and facilitating technical interchange meetings and technical and program management reviews.
Booz Allen is an advanced technology company delivering outcomes with speed for America’s most critical defense, civil, and national security priorities. They build technology solutions using AI, cyber, and other cutting-edge technologies to advance and protect the nation and its citizens.
Manage a small number of Roboflow’s most strategic, global, multi-region customers.
Act as the global owner of the customer relationship, coordinating multiple Roboflow teams to ensure consistent delivery and value realization across regions.
Be accountable for executive alignment, adoption growth, program governance, deployment maturity, and renewal readiness across your book of business.
Roboflow simplifies building and using computer vision models, empowering over 1M+ developers to accelerate scientific research, improve industrial operations, strengthen safety, modernize logistics, and create new automation possibilities. Roboflowers value ownership, accountability, and action, thriving in a high-autonomy environment with a founder mindset.
Lead large government and workforce skilling programs end-to-end, managing budgets, complex timelines, and cross-functional stakeholder relationships
Build and maintain strategic partnerships with internal and external government teams, workforce development agencies, public funding bodies, and regulatory authorities
Develop ROI frameworks and impact measurement strategies demonstrating employment outcomes, economic value, and skills development metrics
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Build and develop relationships with senior executives in business and IT.
Identify critical needs of customers and mapping appropriate resources cross-functionally.
Lead the new customer onboarding program and work with core Snorkel AI technical teams.
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale. They are on a mission to democratize AI by building the definitive AI data development platform.
Design and implement the Customer Success function.
Hire, develop, and mentor a growing team of Customer Success Managers.
Build scalable systems and processes across the customer journey.
StraighterLine helps learners earn college credit and meet professional goals through high-quality, affordable online courses. With 150,000 learners each year, they offer flexible education options for institutions and corporate partners, fostering a collaborative and innovative culture where contributions are celebrated.
Improve revenue retention through proactive outreach.
Drive adoption of high-impact Thumbtack features.
Thumbtack helps millions of people confidently care for their homes by connecting them with local service professionals. They have a growing community of 300,000 local service businesses and a culture that embraces diversity and impact.
Lead creative programs from intake and planning through execution and launch. Act as the central point of accountability for timelines, dependencies, resourcing, and cross-functional alignment. Design, refine, and implement program management systems, workflows, and processes that improve visibility, speed, and scalability across KarmaLab globally.
Reddit is a community of communities built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet.
Manage a portfolio of assigned accounts and build long-term relationships.
Provide strategic guidance and ensure customers maximize their ROI.
Identify growth opportunities and negotiate renewal contracts.
Civitas Learning helps colleges and universities apply their vast student data to maximize institutional impact and improve student outcomes. They have an all-in-one Student Impact Platform which creates actionable insights, with adaptable analytics based on models built for each institution and higher education expertise.
Identify and cultivate relationships with key decision-makers across districts.
Lead the renewal process with a strategic approach to secure timely contract renewals.
Build comprehensive, data-driven account plans aligning with customer goals.
ClassDojo aims to provide every child on Earth with an education they love. They started by building a powerful network for communication, and their flagship app connects K-12 teachers, children, and families globally; the company consists of a team of around 200 people.
Responsible for developing a strategy for your customer including relationship mapping, value outcomes, product adoption, customer experience, customer satisfaction and expansion.
Assure the customer’s overall successful adoption of Reveleer platform technology and Reveleer’s timely fulfillment of related services throughout project lifecycle: onboarding to project close/billing.
Be the one point of contact for the customer and coordinate and communicate cross functionally to resolve issues, relay feedback and expand opportunities.
Reveleer is a technology-enabled services company that powers performance/quality measurement and risk adjustment solutions in healthcare. They support health insurance plans and Managed Care Organizations nationwide, leveraging software and other technology tools to accelerate their Risk Adjustment and Quality programs.