Job Description
What You’ll Do:
- Design and implement the Customer Success function.
- Own customer onboarding, adoption, retention, and expansion strategies.
- Drive customer advocacy and help shape product roadmap.
What You’ll Bring:
- Experience building or scaling a Customer Success team from the ground up.
- Strong understanding of subscription/renewal metrics.
- Exceptional communication, stakeholder management, and relationship-building skills.
Why Join Us:
- Opportunity to lead a critical function during an exciting stage of growth.
- Mission-driven work impacting early childhood educators and programs nationwide.
- Collaborative culture with room for innovation, creativity, and career growth.
About StraighterLine
StraighterLine helps learners earn college credit and meet professional goals through high-quality, affordable online courses. With 150,000 learners each year, they offer flexible education options for institutions and corporate partners, fostering a collaborative and innovative culture where contributions are celebrated.