Job Description
STRATEGIC CUSTOMER LEADERSHIP:
- Serve as the senior relationship owner for global and enterprise customers
- Build and maintain strategic account plans, success charters, deployment inventories, and value frameworks
- Lead QBRs, executive reviews, roadmap conversations, and global coordination calls
GLOBAL PROGRAM GOVERNANCE:
- Coordinate multi-region deployments with Named Support Engineers, Implementation Engineers, and Forward Deployed Engineers to ensure consistent rollout standards
- Monitor operational signals (model performance, inference server stability, usage patterns) to proactively identify risks
- Oversee escalations end-to-end, ensuring clear communication, expectation-setting, and follow-through
ENTERPRISE PORTFOLIO OWNERSHIP:
- Lead onboarding for new enterprise customers, defining 30/60/90-day success plans
- Guide customers through workflow design, dataset structuring, training cycles, and evaluation best practices
- Run regular cadence reviews, value assessments, and adoption mapping for your portfolio
About Roboflow
Roboflow simplifies building and using computer vision models, empowering over 1M+ developers to accelerate scientific research, improve industrial operations, strengthen safety, modernize logistics, and create new automation possibilities. Roboflowers value ownership, accountability, and action, thriving in a high-autonomy environment with a founder mindset.