Serve as the senior relationship owner for global and enterprise customers
Build and maintain strategic account plans, success charters, deployment inventories, and value frameworks
Lead QBRs, executive reviews, roadmap conversations, and global coordination calls

GLOBAL PROGRAM GOVERNANCE:

Coordinate multi-region deployments with Named Support Engineers, Implementation Engineers, and Forward Deployed Engineers to ensure consistent rollout standards
Monitor operational signals (model performance, inference server stability, usage patterns) to proactively identify risks
Oversee escalations end-to-end, ensuring clear communication, expectation-setting, and follow-through

ENTERPRISE PORTFOLIO OWNERSHIP:

Lead onboarding for new enterprise customers, defining 30/60/90-day success plans
Guide customers through workflow design, dataset structuring, training cycles, and evaluation best practices
Run regular cadence reviews, value assessments, and adoption mapping for your portfolio

Roboflow

Roboflow simplifies building and using computer vision models, empowering over 1M+ developers to accelerate scientific research, improve industrial operations, strengthen safety, modernize logistics, and create new automation possibilities. Roboflowers value ownership, accountability, and action, thriving in a high-autonomy environment with a founder mindset.

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