Customer Success Key Account Manager

Essential Functions:

• Responsible for developing a strategy for your customer including relationship mapping, value outcomes, product adoption, customer experience, customer satisfaction and expansion.
• Assure the customer’s overall successful adoption of Reveleer platform technology and Reveleer’s timely fulfillment of related services throughout project lifecycle: onboarding to project close/billing.
• Be the one point of contact for the customer and coordinate and communicate cross functionally to resolve issues, relay feedback and expand opportunities.

Competencies:

• Caring – Warm, sincere, calm, cool and collected energy and presence with the ability to develop relationships.
• Results Driven – Focus on achievement, motivated by results and outcomes, goal oriented.
• Analytical – Can look at data and determine any changes in trending or key performance indicators that could identify risk.

Required Education and Experience:

• Bachelor’s Degree preferred or equivalent work experience required.
• 8-10+ years’ experience in a customer-facing account or vendor management role, managing Risk Adjustment projects specific to Medicare, Medicaid, and Commercial lines of business, or other relevant healthcare experience.
• Strong Project Management skills with demonstrated ability to manage and track multiple customer requests, issues, and project plans. (CAPM/PMP preferred)