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• Develop and implement end-to-end digital programs for customers.
• Create a cohesive strategy with tangible goals to drive adoption and retention.
• Collaborate with leaders across Support, Product, and Marketing.

Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Lead, coach, and develop a team of Customer Success Managers.
• Drive a shift from reactive issue management to proactive engagement.
• Collaborate with various teams to deliver a unified customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
• Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
• Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.

Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. They are a global organization with team members in over 35 countries, experiencing a remote-first culture.

• Own and manage a portfolio of APAC customers post-sale, ensuring strong engagement and satisfaction
• Lead onboarding processes, including planning, data readiness, and enablement activities
• Collaborate with customer leaders to define success metrics, track outcomes, and drive product adoption

Jobgether is an AI-powered matching process company that ensures applications are quickly reviewed. They objectively and fairly assess candidates against roles, sharing top fits with hiring companies that handle final decisions.

• Drive customer security resilience and operationalize solutions.
• Manage the entire customer lifecycle and enhance retention.
• Collaborate with sales teams and champion the voice of the customer.

Jobgether is a platform leveraging AI to connect job seekers with companies. They focus on ensuring applications are reviewed quickly and fairly.

• Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
• Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
• Conduct strategic success planning, stakeholder mapping, and executive business reviews.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.

• Own and nurture customer relationships, serving as the primary point of contact.
• Drive gross revenue retention by proactively managing an assigned book of business.
• Increase product adoption and value realization, ensuring customers fully leverage the platform’s features.

Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.

• Serve as a key point of contact for customer inboxes, managing inbound requests with speed, clarity, and professionalism.
• Support customer renewals by tracking timelines, preparing documentation, and coordinating internal approvals.
• Maintain accurate and up-to-date account records, including meeting notes and engagement history.

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. They’re on a mission to make businesses more human, and humans more impactful. CreatorIQ operates in a flexible work model that combines both in-person and remote work.

• Manage a portfolio of existing customers on the SmarterDx platform.
• Develop deep relationships with customers, acting as their trusted advisor.
• Monitor client performance, report on financial impact, drive product expansion.

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans and timelines.
• Drive resolution of blockers while accelerating solution implementation.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Build and maintain strong relationships with key clients, serving as their trusted advisor.
• Develop and implement strategic account plans to drive customer success and maximize value.
• Champion the voice of the customer within the organization, advocating for product enhancements.

Simpplr is the AI-powered platform that unifies the digital workplace. They bring together engagement, enablement, and services to transform the employee experience, streamlining communication and automating workflows. Simpplr is headquartered in Silicon Valley with global offices and is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.

• Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner.
• Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers.
• Maintain strong partnerships and alignment with CSMs to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts.

Vanta helps businesses earn and prove trust by empowering companies to practice better security and prove it with ease. They have a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

• The Customer Success Manager acts as an advocate for customers.
• You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
• Ensure customers are technically healthy and obtain maximum value from their investment.

ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.

• Develop and execute personalized onboarding and training plans.
• Establish critical success metrics for clients' influencer programs.
• Continuously track and address product adoption and client goals.

They connect candidates with companies using an AI-powered matching process. They ensure fair and objective application reviews, identifying top candidates for the hiring company, and operate with data privacy and AI transparency.

• Lead the Enterprise Customer Success team of approximately 5 to 8 CSMs
• Provide mentorship and coaching to team to drive results
• Design and launch programs to improve customer experience and operational efficiency

Simpplr is an AI-powered platform unifying the digital workplace, enhancing employee experience through engagement, enablement, and services. With over 1,000 leading organizations trusting Simpplr, they foster aligned, productive workforces and are backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.

• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
• Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

• Drive business efforts toward loyalty, renewals, expansion, and satisfaction.
• Devise creative ways to help our customers succeed with Huntress through training, education, and empowerment.
• Build and maintain strong relationships with multiple contacts within assigned customer organizations.

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do.

• Elevate client relationships, overseeing onboarding, training, and attaining customer satisfaction.
• Cultivate a strategic advisor relationship with clients, delivering value and optimizing their product utilization.
• Maintain awareness of industry trends, track developments, and inform customer success strategies.

Finalis is a fast-paced startup that enables employees to develop skills quickly and work in an entrepreneurial culture. Finalis has finalists from different countries and cultures, encouraging team members to develop their soft skills and adapt to different backgrounds.

• Co-own and manage a portfolio of enterprise customers, driving onboarding, adoption, and long-term value.
• Build and maintain trusted relationships with senior customer stakeholders, providing strategic guidance.
• Act as the voice of the customer internally, influencing product development and customer experience improvements.

Jobgether is connecting talent with opportunity. They appear to be a small to mid-sized company that values collaboration and clear communication.

• Communicate the value proposition for the CloudZero platform.
• Ensure customers are getting value from the adoption of the CloudZero platform.
• Renew customer contracts, looking for opportunities for revenue expansion.

CloudZero helps businesses understand their cloud costs. They foster a dynamic and execution-focused environment with over 250 customers.