VP, Customer Success

About the Role:

• Build and lead our Customer Success organization.
• Drive adoption, expansion, and retention for our customers.
• Ensure the voice of the customer is deeply embedded across the business.

What You'll Do:

• Lead, motivate, and grow the FinOps Account Management and Customer Success Management teams.
• Develop a strategy for scaling Customer Success.
• Build and optimize Customer Success processes and metrics.

What You Bring:

• 15+ years of experience in Customer Success, Account Management, or related roles.
• Previous leadership experience in leading, building, and developing a global customer success org.
• Strong background working with complex, technical software products.