Senior Customer Success Manager
Remote regions
APACBenefits
Unlimited PTO
16w maternity
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Responsibilities:
- Develop a deep understanding of the customer's business and technical objectives.
- Take responsibility for the entire customer journey, grow them into long term partners, and own client retention & expansion.
- Engage regularly and develop deep relationships with customer stakeholders including business and technical teams.
Requirements:
- Proven track record as a Senior/Enterprise CSM.
- Experience managing complex large clients (50+ employees) autonomously.
- Effective communicator both externally (with clients) and internally, with Product, Sales, Operational & Support Teams.
Benefits:
- Full benefits & perks are explained in their handbook at remote.com/r/benefits.
- Flexible paid time off and flexible working hours (async).
- 16 weeks paid parental leave and mental health support services.
Remote
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