Enterprise Customer Success Manager
Remote regions
GlobalBenefits
5w PTO
26w maternity
6w paternity
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LEAD ENTERPRISE CUSTOMER SUCCESS AT SCALE:
- Own the success of a portfolio of Tier 0/1 enterprise accounts.
- Be explicitly accountable for renewals, expansion, NRR (targeting 130%+), and Customer Success Plans.
- Drive adoption, value realization, and long-term growth using MEDDPICC and Command of the Message®.
JOURNEY MANAGEMENT EXCELLENCE:
- Guide enterprises in establishing journey management as an operating model.
- Help customers transition from static journey mapping to dynamic journey management.
- Enable customers to connect journey insights to business outcomes, prioritization, and decision-making.
VALUE REALIZATION & EXPANSION:
- Accelerate time-to-value through structured onboarding, implementation alignment, and outcome-driven success plans.
- Identify and lead expansion opportunities via new use cases, teams, regions, and cross-functional adoption.
- Help customers measure, communicate, and showcase the business impact of journey-centric transformation.
TheyDo
TheyDo's AI-powered journey management platform helps enterprises align around their customers, bringing scattered data and teams together to empower smarter decisions and better experiences. Backed by $50M from top-tier investors, their fully remote team represents 30+ nationalities across 27 countries and has a customer-led, people-first culture.