Director, Partner Success
Benefits
4w PTO
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Executive Presence
What you’ll do:
- Take handoff from SW/HW Directors to lead the partner journey.
- Serve as the primary point of contact for ecosystem partners.
- Build a scalable Partner Success engine.
Drive performance management and accountability:
- Define and manage scorecards and KPIs for each partner.
- Run QBRs/MBRs with partners and internal stakeholders.
- Identify underperforming partnerships early and lead turn‑around plans.
Ensure operational excellence and compliance:
- Partner with Legal, Security, and Clinical/Regulatory teams.
- Work with Support/MX and Ops to handle escalations.
- Maintain a high bar for member and partner experience.
Oura
Oura's mission is to empower every person to own their inner potential through award-winning products and the Oura Ring. As a fast-growing company focused on improving lives, they provide team members with what they need to do their best work.