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Partner Management & Enablement:
- Manage day-to-day relationships for a portfolio of Installation Partners
- Serve as a trusted resource for partners across installs, processes, tools, and expectations
- Ensure partners stay current on products, hardware, SOPs, and installation standards
Escalation & Issue Resolution:
- Own and resolve partner-related escalations across installation, quality, scheduling, and payment
- Coordinate with cross-functional teams to drive timely resolution
- Communicate clearly with partners throughout the escalation lifecycle
Performance & Business Reviews:
- Track partner performance metrics and operational KPIs
- Prepare insights and support delivery of Quarterly Business Reviews
- Follow up on action items and partner commitments
Motive
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries.