Customer Success Manager

Your Impact:

• Act as the primary customer contact for account oversight and relationship management.
• Oversee production activities, handle inquiries, and solve challenging customer requests.
• Collaborate cross-functionally and manage escalations to ensure swift resolution.

Operational Duties:

• Oversee account operational metrics, reporting, and delivery status.
• Prepare and conduct regular communications with customer influencers and decision-makers.
• Identify potential risks to customer success and develop comprehensive mitigation plans.

Strategic & Advocacy Role:

• Execute activities based on strategic direction from Customer Success Executives.
• Advocate for the customer within the company and support implementation during stabilization.
• Occasionally travel to customer events or team meetings as required.