Act as the single point of contact for day-to-day account oversight and relationship management, ensuring a seamless customer experience.
Oversee all production activities for customers through strong relationship-building, in-depth product knowledge, meticulous planning, and flawless execution.
Work closely with Product, Engineering, and Technical Support teams to identify and track product improvements, troubleshoot issues, and resolve bugs.
Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support.
Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns.
Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions.
Humata Health Inc. is dedicated to providing innovative solutions that improve healthcare efficiency and patient outcomes. They foster a diverse and inclusive workplace where employee ideas are valued and offer opportunities for professional growth in a fast-paced environment.
Own a portfolio of healthcare customers, ensuring success through value creation across onboarding, adoption, and renewal readiness.
Build and maintain success plans, engagement cadences, and stakeholder alignment to support strong outcomes and long-term retention.
Proactively identify customer risks, coordinate cross-functional resolution plans, and ensure timely follow-through to maintain customer confidence.
Canopy is the Connected Safety Platform dedicated to keeping medical personnel safe while at work, powered by infrastructure designed for complex healthcare environments. It is a collaborative, mission-driven startup environment that values ownership, growth, and purpose as it continues to scale.
Orchestrate implementations, capture critical details, and distill complex discussions into crisp takeaways and action items.
Maintain real-time, accurate documentation in Salesforce and Asana. Capture decisions with laser focus.
Co-manage 10–15 healthcare customers, ensuring retention and contract expansion through tight execution and professional presence.
IMPaCT unlocks the power of the grassroots community health workforce. They have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70+ organizations. They provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.
Scale and lead Optain’s US customer success function, owning a portfolio of accounts and managing a growing team.
Drive exam utilization, reduce churn, expand revenue within existing accounts, and ensure customer value.
Own the customer health framework, lead business reviews, identify upsell opportunities, and partner with US Business Development.
Optain is a healthcare company using clinicians, software, and hardware to rethink care. They use the eye as a window to improve how we screen, manage, and treat eye and systemic conditions and are committed to expanding and improving care. Optain closed Series A with expectations of rapid commercial growth.
Orchestrate overall relationships with assigned clients and drive adoption of services.
Define key success criteria for deployment and customer satisfaction.
Act as a trusted advisor and promote the value of products and services.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Drive and own Strategic partnerships with clients and act as the primary point of contact for assigned accounts.
Act as a trusted advisor to customers to drive adoption of solutions and ensure they leverage value.
Maintain customer engagement levels and support customer NPS scores.
PointClickCare helps providers deliver exceptional care. They are a leading health tech company that’s founder-led and privately held, empowering employees to push boundaries and innovate.
Own and manage assigned health plan accounts as the primary point of contact.
Build strong, trusted relationships with clients, handling escalations professionally.
Coordinate with internal teams to track and resolve complex client issues promptly.
They are focused on connecting candidates with jobs through an AI-powered matching process. They value engagement, offer continued learning opportunities, and encourage community involvement.
Independently manage complex, high-value accounts and owning relationships.
Drive the complete post-sales lifecycle for accounts from kickoff through renewal and expansion.
Capture and synthesize customer insights to directly influence product development and company strategy.
MedScout empowers MedTech commercial teams with data, insights, and tools to deliver medical innovations to patients. They are creating a revenue acceleration platform that unites medical claims intelligence with an intuitive user experience for sales professionals.
Lead implementation processes, ensuring smooth transitions from sales to delivery, and develop strategies for long-term customer satisfaction, retention, and expansion.
Serve as a trusted advisor to customers, addressing complex technical challenges and collaborating with sales and product teams to translate customer needs into actionable insights.
Act as a product evangelist, presenting solutions to prospects and gathering customer feedback to enhance platform features and services.
Sorcero develops a medical AI platform that transforms life sciences decision-making to accelerate patient access to life-saving treatments. It is a Certified B Corp founded in 2018, recognized with awards like Fast Company's Most Innovative companies, and operates with a global, distributed team focused on values like excellence, humility, and kindness.
Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives.
Oversee project timelines, deliverables, and resource allocation to ensure seamless execution.
Analyze workflows and identify inefficiencies to enhance operational effectiveness.
Medallion has built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. They are ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, and a Glassdoor Best Place to Work in 2024 & 2025.
Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
Understand each partner's business goals to ensure solutions align with their success.
Maintain a forward-looking view of each partner's health, identifying risks early.
Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.
Develop relationships with partner practices, driving mutual success.
Optimize engagement of partner practices using data and insights.
Enable partner practices using payment plan technology.
Cherry is a fast-growing FinTech company established in 2019 that offers a user-friendly Buy Now, Pay Later solution for medical practices. Led by Stanford entrepreneurs and backed by investors like Kleiner Perkins and DCM, they enable medical practices to serve more patients by enhancing financial accessibility.
Own and deepen relationships with a portfolio of 5–10 enterprise healthcare customers.
Serve as a strategic advisor to C-suite and VP-level stakeholders.
Develop and execute comprehensive account strategies and success plans.
Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. The company has millions of patients navigating inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.
Lead customer implementations through workflow discovery and change management.
Help customers prioritize and design new workflows.
Monitor usage data and proactively reach out to customers for engagement.
LeanTaaS creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. The company has raised more than $300 million from top-tier investors and has been named among the top 100 AI companies in the world.
Drive growth by upselling products and services within Key Accounts.
Maintain strong customer relationships and ensure high customer satisfaction.
Retain customers by demonstrating clear ROI.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting.
Act as a liaison between customers and internal teams to ensure smooth execution of customer programs.
Manage a diverse book of business across industries, driving customer engagement and health.
Custom Ink is a team of creative individuals who empower their customers to create custom apparel through their website and stores. They are committed to community, empathy, diversity, and equity with 500+ team members across the world and offices in Fairfax, Virginia; Dallas, Texas; and Prague, Czech Republic.
Lead a designated book of business aligned to HealthJoy’s most strategic broker partners.
Be a key driver of HealthJoy’s revenue goals through proactive account management, strategic expansion, and world-class retention efforts.
Build strong, consultative relationships across all levels of a customer organization, from day-to-day champions to C-Suite stakeholders.
HealthJoy guides employees to affordable, high-quality healthcare by consolidating clients’ health and wellness strategies into the HealthJoy Benefits OS, a simple, unified digital experience, leading to healthier employees and a healthier bottom line. With over $100M in fundraising to date, HealthJoy has garnered workplace awards and grown globally to over 300 team members.
Serve as the primary point of contact for client engagements, ensuring alignment.
Partner with stakeholders to drive platform adoption and strategic alignment.
Conduct business reviews to track KPIs and identify growth opportunities.
H1's mission is to provide a platform that can optimally inform every doctor interaction globally, promoting health equity and building trust in healthcare systems. Their teams harness the power of data and AI-technology to unlock medical insights, accelerate drug development, and improve patient outcomes.
Serve as the point of contact for a portfolio of customers.
Build and maintain multi-threaded relationships with key language access stakeholders.
Proactively monitor customer health and utilization data.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.