Customer Success Manager

Strategic Book Management:

• Confidently and independently own key outcomes for your book of business, including product adoption, utilization, Net Dollar Retention (NDR), and overall customer health.
• Data-Driven Leadership:
• Leverage AI (Claude, Gemini) and best-in-class software to proactively dive deep into performance across your book of business.
• Executive Presence:
• Build strong, consultative relationships across all levels of a customer organization—from day-to-day champions to C-Suite stakeholders.
• Strategic Advisement:
• Serve as main point of contact for your customers on strategies to optimize adoption across their members.
• Partner effectively with HealthJoy’s Product Solution Consultant team to effectively position marketplace solutions and ultimately expand account value;