Senior Customer Success Manager, Payer

What you’ll be doing:

• Serve as the product expert and mental health advocate for a book of business of Spring Health’s health plan customers.
• Develop and maintain positive working relationships with multiple health plan customers
• Consistently demonstrate Spring Health’s value proposition and link to health plan customer’s defined success metrics.

What success looks like in this role:

• Grow Pipeline: Add new opportunities through discovery with health plan partners
• Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members
• Build Advocacy: Develop multithreaded relationships within your book of business

What we expect from you:

• You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management.
• Prior experience managing relationships or selling to health plan customers is strongly preferred.
• Experience in upselling and retaining customers to drive additional revenue.