Source Job

• Own and manage assigned health plan accounts, ensuring customer success and relationship management.
• Build strong relationships with client stakeholders while navigating difficult conversations and escalations.
• Coordinate with Engineering, Product, and other teams to resolve issues effectively.

Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. They identify the top-fitting candidates and share this shortlist directly with the hiring company.

• Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
• Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
• Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.

Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.

• Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality.
• Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers.
• Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.

Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.

• Own implementation and onboarding, including project‑managing technical integrations.
• Build and nurture strong, strategic, long‑term relationships across all levels of client organizations.
• Develop and execute strategic account and BoB plans, including growth and expansion strategies.

Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. It is a certified Great Place to Work that values diversity, inclusion, and innovation to improve health outcomes and contain costs.

• Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
• Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
• Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.

• Own the business relationship with clients, building strong, multi-threaded partnerships across key stakeholders
• Drive renewals and identify opportunities to upsell and expand existing accounts
• Clearly communicate Reachdesk’s value proposition, platform capabilities, and competitive advantages in a way that resonates with client goals

Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Trusted by many of the most recognized names in the technology and SaaS space, they are backed by a world-class team with hubs in New York, London, and Lisbon.

• Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
• Articulate the value of the company to the customer through measurable ROI.
• Negotiate long-term renewals and secure revenue uplift.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Partner with Support and Optimization teams to ensure the best client experience.
• Provide consultative guidance to clients throughout their life cycle, understanding Experian Health product capabilities.
• Evaluate customer use of Contract Manager and Claim Scrubber products to recommend best practices.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries.

• Lead, mentor, and develop a team of 7–8 Client Success Managers.
• Ensure structured Success Plans are developed and executed for key accounts.
• Partner with Sales to drive renewals and expansion opportunities.

Illumia brings the best integrated technology solutions to education, healthcare, and business campuses worldwide. They are committed to transforming organizations and improving the lives of people doing mission-critical work and dedicated to fostering a culture of integrity, respect, and continuous personal development.

• Maintain a revenue base by managing retaining and expanding a book of business
• Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.

• Develop a digital-first success program delivering proactive engagement.
• Build executive relationships, serving as a strategic advisor.
• Monitor customer health and develop data-driven playbooks.

Amwell transforms healthcare through technology and people's ideas. They provide solutions to the healthcare industry's challenges. They have almost two decades of experience with some of the largest healthcare organizations, focused on equitable and accessible care.

• Develop relationships with partner practices to drive retention and growth.
• Leverage data and insights to optimize engagement and maximize outcomes.
• Share best practices and enable practices to grow their business using payment plan technology.

Cherry is a fast-growing FinTech company that provides a Buy Now, Pay Later solution for medical practices making healthcare services more accessible. They are backed by investors such as Kleiner Perkins and DCM and they aim to reshape the way patients pay for care.

• Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
• Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
• Serve as the Customer Success product SME for aligned PerfectServe solutions.

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!

• Manage the successful onboarding process for Intuitive customers, ensuring effective utilization of services and resources.
• Become an expert in Intuitive Ecosystem offerings, providing relevant solutions to meet unmet needs of hospital stakeholders.
• Monitor outcomes and prevent potential bottlenecks affecting hospital performance, while advocating for customer needs with internal teams.

Intuitive is dedicated to advancing minimally invasive care through ingenuity and intelligent technology. They are a leading company in robotic-assisted surgery, fostering an inclusive and diverse team committed to making a difference in healthcare.

• Manage a portfolio of 30+ commercial and enterprise customer accounts, focusing on ensuring their success and satisfaction with our products/services.
• Serve as the primary point of contact for customers, building strong, lasting relationships and understanding their needs and objectives.
• Drive product adoption and ensure customers are leveraging our products effectively to achieve their goals.

Forma is a flexible benefits software company founded in 2017 that helps companies offer competitive benefits packages by giving employees more choice in how they spend their benefit allowances. They have helped hundreds of companies design flexible, inclusive benefits programs for nearly a million employees.

• Support multiple health plan partners from implementation through ongoing value delivery.
• Serve as intermediary to fairly represent partner interests and needs to internal stakeholders.
• Accountable for health plan satisfaction, renewals & expansion opportunities to new markets, states, and lines of business, contract adherence, contract P&L, contract utilization.

Equip is the leading virtual, evidence-based eating disorder treatment program, ensuring everyone with an eating disorder can access effective treatment. Founded in 2019, Equip has been a fully virtual company with a highly-engaged, passionate, and diverse culture.

• Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.
• Build trusted relationships with key stakeholders including Executives, program administrators, HR leaders, and finance partners.
• Drive renewals for accounts within your portfolio and lead renewal conversations with customer stakeholders.

Cardata helps businesses manage vehicle reimbursement with automated solutions. The company is a small but mighty team transforming vehicle programs to provide comprehensive software and services.

• Manage the complete lifecycle for Isaac Health's strategic partners to drive growth and engagement.
• Act as the primary contact for customers, addressing needs, concerns, and escalation paths
• Develop success plans, track adoption KPIs, and ensure value realization for clients

Isaac Health seeks to improve brain health at the population level by providing greater access to specialty brain health and dementia care services. Since launching in 2022, Isaac Health has scaled to provide brain health care services to more patients and families across the US.

• Take ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding.
• Build relationships with executive sponsors and key day-to-day contacts.
• Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures.

Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. They develop software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.

• Own and grow key client relationships within our book of self-funded employers utilizing a Reference Based Pricing (RBP) health plan model.
• Drive client satisfaction, retention, and strategic growth while serving as a trusted advisor to HR and finance leaders navigating the RBP landscape.
• Ensure seamless plan delivery and an exceptional client experience by working cross-functionally with Centivo's internal teams, brokers, consultants, and other third-party vendors.

Centivo is an innovative health plan for self-funded employers with a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. They work with employers ranging in size from 51 employees to Fortune 500 companies and is backed by leading healthcare and technology investors.