Customer Success Program Manager

Primary Function:

• Guiding UK customers toward long-term operational success.
• Increasing efficiencies through onboarding and educating on best practices.
• Helping customers become self-sufficient using Intuitive’s digital tools and resources.

Roles and Responsibilities:

• Ensuring cross-functional collaboration for proactive support of Tier 1 Accounts.
• Supporting customers to reach key milestones and business outcomes by monitoring program utilization.
• Monitoring customer Health dashboard and coordinate actions with stakeholders.

Qualifications:

• 5-10 years of experience in account management, sales, marketing or a similar Customer Success role, in the medical device or healthcare industry.
• Natural ability to build strong relationships, maintain a positive attitude and has the ability to think strategically.
• Comfort working with both internal and external customers.