Client Success Executive

Client Relationship Management:

• Serve as the primary point of contact and trusted advisor, owning the overall health and growth of each relationship.
• Build deep, multi-threaded relationships across client organizations, including HR, Benefits, and Finance leaders.
• Interact regularly with brokers and consultants to align on client goals and resolve issues.

Strategic Account Leadership & Renewals:

• Lead the end-to-end renewal process, developing a tailored strategy that demonstrates plan performance.
• Prepare and deliver compelling, data-driven renewal presentations, tailored to each client's business objectives.
• Act as a strategic consultant to clients considering plan design changes and benefit expansions.

Plan Administration & Operational Oversight:

• Oversee all aspects of the client's health plan solution in partnership with Centivo's functional teams and the RBP TPA.
• Ensure a smooth transition from implementation to ongoing account management.
• Identify, track, and drive resolution of client issues, keeping clients informed throughout the process.