Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting.
Act as a liaison between customers and internal teams to ensure smooth execution of customer programs.
Manage a diverse book of business across industries, driving customer engagement and health.
Take ownership of a book of customers, being the main point of contact and hopping on customer calls per SLAs.
Take ownership of medium and large projects that are core to the team’s operations.
Build in-app onboarding experiences, create webinar series, and build retention best practices.
Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.
Engage with our most at-risk customer segment to maximize product adoption and deliver customer value.
Generate brand ambassadors and uncover expansion opportunities to drive growth.
Provide valuable feedback to cross-functional teams to shape the future of our product and offerings.
Owner.com is an AI growth system for local restaurants, improving SEO, marketing, and online ordering to grow first-party orders. The company has a team in the low hundreds with top talent from successful SMB software companies like Shopify and HubSpot.
Proactively monitor customer health scores and provide targeted guidance.
Act as the first line of defense for incoming customer inquiries.
LogicGate is an AI GRC platform helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. They are committed to delivering an exceptional experience for their employees and customers by empowering and enabling their people.
Manage a portfolio of 30+ commercial and enterprise customer accounts, focusing on ensuring their success and satisfaction with our products/services.
Serve as the primary point of contact for customers, building strong, lasting relationships and understanding their needs and objectives.
Drive product adoption and ensure customers are leveraging our products effectively to achieve their goals.
Forma is a flexible benefits software company founded in 2017 that helps companies offer competitive benefits packages by giving employees more choice in how they spend their benefit allowances. They have helped hundreds of companies design flexible, inclusive benefits programs for nearly a million employees.
Manage day-to-day client success KPIs within assigned client base.
Participate in client onboarding and ensure smooth adoption.
Monitor performance metrics and provide actionable insights to leadership.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Develop relationships with partner practices to drive retention and growth.
Leverage data and insights to optimize engagement and maximize outcomes.
Share best practices and enable practices to grow their business using payment plan technology.
Cherry is a fast-growing FinTech company that provides a Buy Now, Pay Later solution for medical practices making healthcare services more accessible. They are backed by investors such as Kleiner Perkins and DCM and they aim to reshape the way patients pay for care.
Collaborate with Customer Success Managers, Sales, and Renewals to increase market share within our existing account base.
Assist CSMs in preparing for strategic customer meetings through the creation of detailed reports and impactful presentations.
Coordinate internally to resolve complex customer questions, requests, and escalations across the APAC customer portfolio, reporting resolutions back to relevant CSMs.
Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome, believing in the power of people to grow and succeed throughout their lives.
Serve as part of a shared team, supporting a portfolio of low-touch/tech-touch clients.
Own the resolution of client-reported satisfaction issues from identification to closure.
Tracking client usage metrics, health scores, and feature adoption with dashboards.
TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because they believe an amazing customer experience is an employee first process. Their vision is to create a place where employees know they can thrive.
Develop and maintain strong relationships with key customer stakeholders.
Provide customers with insights on how to leverage our solutions to meet their needs.
Proactively identify and address customer issues, collaborating with internal teams.
AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market, with more than 50% of the Fortune 500 leveraging their technology. They are one of the 500 fastest-growing tech companies in North America and inspire each other to innovate and assist each other.
Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support.
Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns.
Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions.
Humata Health Inc. is dedicated to providing innovative solutions that improve healthcare efficiency and patient outcomes. They foster a diverse and inclusive workplace where employee ideas are valued and offer opportunities for professional growth in a fast-paced environment.
Serve as the primary point of contact for customers following initial onboarding and deployment
Proactively monitor account health and platform usage to drive adoption and value realization
Translate customer goals into platform configurations, success plans, and measurable outcomes
Axion Ray is transforming product quality and customer satisfaction in manufacturing with their AI-powered platform. They are backed by leading investors and committed to reshaping the future of manufacturing.
Serve as the point of contact for a portfolio of customers.
Build and maintain multi-threaded relationships with key language access stakeholders.
Proactively monitor customer health and utilization data.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Conduct daily outbound outreach to assigned accounts.
Identify root causes behind customer concerns through active listening.
Deliver personalized, positive support aligned with the company brand.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. They are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.
Own key customer relationships to drive measurable business outcomes and expand footprint.
Lead new customer onboarding and drive product adoption, while monitoring health metrics.
Identify and capitalize on expansion opportunities aligning with customer goals to maximize LTV.
Localize's platform helps over 700 companies automate the translation of their web and mobile applications. They are a fully remote team of around 30 people and offer a culture with an emphasis on work-life balance.
Manage the successful onboarding process for Intuitive customers, ensuring effective utilization of services and resources.
Become an expert in Intuitive Ecosystem offerings, providing relevant solutions to meet unmet needs of hospital stakeholders.
Monitor outcomes and prevent potential bottlenecks affecting hospital performance, while advocating for customer needs with internal teams.
Intuitive is dedicated to advancing minimally invasive care through ingenuity and intelligent technology. They are a leading company in robotic-assisted surgery, fostering an inclusive and diverse team committed to making a difference in healthcare.
Develop trusted advisor relationships with key stakeholders.
Ensure customers leverage the solution to achieve full business value.
Proactively analyze usage, adoption, and value KPIs.
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform. They empower organizations to manage and automate complex processes. JAGGAER has 1,300+ global employees and focuses on ensuring customers get full value from their products.
Lead new customers from signed contract to fully live on Endless.
Build strong relationships with key stakeholders at each brand, proactively identify risk, and drive renewals.
Deeply understand each customer's operations so you can identify expansion opportunities.
Endless Commerce is an AI-powered CommerceOS that helps consumer brands manage omnichannel operations. They serve brands scaling from $1M to $500M+ in revenue, providing real-time inventory visibility, EDI, purchase order automation, and supply chain intelligence.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Help build, define and scale our Customer Success and Onboarding enablement strategy
Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success
Coach and mentor Customer Success new hires as they ramp in their role
They provide software and data analytics to the real estate industry. They are focused on innovation and customer success with a fast growing Success team.
Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
Understand each partner's business goals to ensure solutions align with their success.
Maintain a forward-looking view of each partner's health, identifying risks early.
Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.