Serve as part of a shared team, supporting a portfolio of low-touch/tech-touch clients.
Own the resolution of client-reported satisfaction issues from identification to closure.
Tracking client usage metrics, health scores, and feature adoption with dashboards.
TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because they believe an amazing customer experience is an employee first process. Their vision is to create a place where employees know they can thrive.
Lead early adoption and pilot efforts for new product releases, collaborating with product teams to validate use cases and drive successful outcomes.
Drive the resolution of complex, high-impact, and highly visible global customer situations, ensuring exceptional customer satisfaction and value realization.
Develop and deliver internal and client-facing materials that support higher retention rates for accounts requiring remediation or strategic attention.
ServiceNow began in San Diego, California in 2004. Today, they stand as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to empower organizations.
You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.
Own implementation and onboarding, including project‑managing technical integrations.
Build and nurture strong, strategic, long‑term relationships across all levels of client organizations.
Develop and execute strategic account and BoB plans, including growth and expansion strategies.
Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. It is a certified Great Place to Work that values diversity, inclusion, and innovation to improve health outcomes and contain costs.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Build and grow strong client relationships by delivering excellent service.\n- Serve as the primary point of contact for clients and Area Directors.\n- Drive client retention and growth by renewing partnerships.
The N2 Company is America’s leading publisher of community magazines. They provide supportive and fulfilling remote work opportunities for their people and foster an emotionally healthy, collaborative environment where people genuinely enjoy working together.
Lead day-to-day client communications, ensuring all interactions advance client objectives.
Provide strategic oversight of Pharma client programs, ensuring alignment with contractual commitments and service level agreements.
Prepare and lead client calls with comprehensive agendas developed in collaboration with stakeholders.
DrFirst empowers providers and patients to achieve better health through intelligent medication management. They improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions. They have over 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S.
Serve as the primary point of contact for customers following initial onboarding and deployment
Proactively monitor account health and platform usage to drive adoption and value realization
Translate customer goals into platform configurations, success plans, and measurable outcomes
Axion Ray is transforming product quality and customer satisfaction in manufacturing with their AI-powered platform. They are backed by leading investors and committed to reshaping the future of manufacturing.
Support, own, and enforce the overall Customer Experience (CX) strategy.
Lead the escalation point and manage complex incident handling.
Ensure robust case management and structured follow-ups.
INSIDEA is a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance a brand’s online presence and drive real, measurable growth.
Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
Understand each partner's business goals to ensure solutions align with their success.
Maintain a forward-looking view of each partner's health, identifying risks early.
Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.
Develop trusted advisor relationships with key stakeholders.
Ensure customers leverage the solution to achieve full business value.
Proactively analyze usage, adoption, and value KPIs.
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform. They empower organizations to manage and automate complex processes. JAGGAER has 1,300+ global employees and focuses on ensuring customers get full value from their products.
Own a portfolio of employer clients and be accountable for retention and growth outcomes.
Lead client implementations to drive high adoption rates among employers and their employees.
Conduct monthly/quarterly business reviews for employer clients and their broker and consultant partners.
RxSaveCard was founded in 2024 with a mission to reduce pharmacy costs for employers and their employees. Their innovative model is unique in the market, and they are building a modern, card-based approach to prescription benefits that simplifies a complicated system.
Develop and implement end-to-end digital and one-to-many programs for customers.
Create and execute a cohesive strategy with tangible goals to drive adoption, retention and expansion.
Coach and develop the team by providing regular feedback and investing in each team member’s growth.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. As a remote-first team headquartered in Toronto, they are made up of curious, driven, and empathetic people.
Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting.
Act as a liaison between customers and internal teams to ensure smooth execution of customer programs.
Manage a diverse book of business across industries, driving customer engagement and health.
Custom Ink is a team of creative individuals who empower their customers to create custom apparel through their website and stores. They are committed to community, empathy, diversity, and equity with 500+ team members across the world and offices in Fairfax, Virginia; Dallas, Texas; and Prague, Czech Republic.
Proactively monitor customer health scores and provide targeted guidance.
Act as the first line of defense for incoming customer inquiries.
LogicGate is an AI GRC platform helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. They are committed to delivering an exceptional experience for their employees and customers by empowering and enabling their people.
Serve as a trusted advisor to strategic clients, understand objectives, challenges, and goals.
Drive adoption, growth, and retention by proactively managing client engagement.
Translate strategic client needs into actionable plans and build strong relationships.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and objectively. They identify top-fitting candidates and share the shortlist with the hiring company, which manages the final decisions, with AI tools assisting the recruitment team but not replacing human judgment.
Establish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful at the onset with the Traackr product.
Determine critical measures for success for clients’ influencer programs to ensure there are quantitative and qualitative ways to measure progress.
Monitor and address adoption and usage for clients in APAC region.
Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. They are a remote-first company with offices in San Francisco, New York, Boston, Paris, and London and operate on a culture of mutual respect.
Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
Articulate the value of the company to the customer through measurable ROI.
Negotiate long-term renewals and secure revenue uplift.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as the primary point of contact for customer accounts, building lasting relationships and ensuring customers achieve their desired goals.
Educate customers on best practices and new features to maximize the value of Radicle products.
Manage and execute the end-to-end renewal process for assigned customers to ensure contracts are renewed on time.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. They believe technology plays a crucial role in the success of the human services sector, and their teams learn from each other to test ideas faster.