Principal Product Success Manager

Customer Engagements:

• Lead early adoption and pilot efforts (Vanguards) for new product releases.
• Collaborate with product teams to validate use cases and drive successful outcomes.
• Lead Strategic Customer Engagements

Account Recovery:

• Develop internal and client-facing materials that support higher retention rates for accounts requiring remediation or strategic attention.
• Deliver materials to retain strategic attention.

Ecosystem Enablement:

• Mentor internal teams and partners by developing reusable enablement materials, configuration guides, best practice documentation, and implementation methodologies.
• Help shape how data ready AI drives business outcomes and value for customer value.