Drive the resolution of complex, high-impact, and highly visible global customer situations, ensuring exceptional customer satisfaction and value realization.
Develop and execute innovative implementation strategies to reduce time-to-value for CBS and HRSD suites and support adoption of adjacent ServiceNow products in Core Business Workflow.

Innovation & Time-to-Value Acceleration:

Develop and deliver on strategies to support higher retention rates for HRSD accounts requiring remediation or strategic attention.
Mitigate renewal risk by proactively identifying at-risk HRSD accounts through Product Excellence tooling and AI-driven insights, coordinating targeted interventions, D&L mitigation strategies, and tailored enablement plans.

New Product Leadership:

Lead early adoption and pilot efforts (Vanguards) for new CBW and HRSD product releases, collaborating with product teams to validate use cases and drive successful outcomes.
Ideate and shape AI-led strategies that align with product roadmap and help reduce customer Time To Value.

ServiceNow

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

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