Principal Customer Success Manager

Role:

• Oversee a portfolio of customers to help them achieve business outcomes.
• Assign out activities to other team members to achieve outcomes.
• Guide other ServiceNow teams to address customer issues.

Responsibilities:

• Ensure customers are technically healthy and on the most recent version of our product.
• Work with customers to create new use case/success stories.
• Identify and own new projects.

Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI.
• Succeed in working collaboratively.
• Mentor team members.