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• Develop and execute strategic customer success plans, establishing executive-level relationships.
• Monitor customer satisfaction, analyze health metrics, and proactively mitigate churn risks.
• Collaborate cross-functionally with internal teams to represent the voice of the customer.

Xplor provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage and grow their businesses. Their platform delivers secure, transparent, fast, and accurate payments. They are unified by their purpose of helping people to succeed.

• Lead user onboarding calls and training sessions, bringing new customers onto the platform with confidence and clarity
• Serve as the face of Tilla in the APAC region, building genuine relationships with customers and users through in-person meetings
• Troubleshoot and resolve technical and operational issues for users across the region, handling complex B2B scenarios independently

Tilla is a SaaS startup focused on modernizing crew logistics within the global shipping and travel industries. With backing from strong investors and a growing platform handling thousands of crew changes annually, they aim to optimize and digitize crew operations for greater efficiency and a better experience.

• Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion.
• Develop, coach, and elevate the team’s seniority, hiring high-performance talent.
• Engage with Enterprise clients at key moments (renewals, risks, opportunities).

Docplanner Group is present in 13 countries, serving over 55 million patients and processing 15 million appointments monthly. With over 2 million healthcare professionals in their database, their mission is to help people live longer, healthier lives through diverse services like a marketplace and SaaS system.

• Build strong, multi threaded relationships with customer stakeholders
• Lead executive business reviews and create tailored success plans
• Drive platform adoption and customer engagement through consultative guidance

HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.

• Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
• Serve as a trusted partner by sharing relevant best practices and resources to customers.
• Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Work with the Director of Sales to develop a sales strategy across the ANZ region.
• Develop a strong pipeline of deals with a combination of outbound sales prospecting and inbound leads.
• Establish a trusted/strategic advisor relationship with each key customer and drive the continued value of Telnyx’s products and services.

Telnyx is building the future of global connectivity, shaping a new era of interconnection between people, devices, and applications. They are a financially stable and profitable company that fosters an environment of continuous learning and growth for their team.

• Take ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding.
• Build relationships with executive sponsors and key day-to-day contacts.
• Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures.

Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. They develop software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.

• Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the UKI region by aligning Camunda technology to their business strategy and goals
• Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
• Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. They are a fully remote, global company named to GP Bullhound’s 2024 Top 100 Next Unicorn list and certified as a Great Place to Work.

• Serve as the primary executive contact for a portfolio of large, global strategic accounts,ensuring strong customer satisfaction, retention, and growth.
• Assume overall responsibility for adoption and success to ensure customer satisfaction by preventing and resolving critical issues and escalations.
• Act as a strategic advisor to customer leadership, aligning our solutions to their business priorities and long-term objectives.

SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process. They are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work that fosters a collaborative and inclusive work environment.

• Develop and implement end-to-end digital and one-to-many programs for customers.
• Create and execute a cohesive strategy with tangible goals to drive adoption, retention and expansion.
• Coach and develop the team by providing regular feedback and investing in each team member’s growth.

Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. As a remote-first team headquartered in Toronto, they are made up of curious, driven, and empathetic people.

• Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows

Moveworks, now part of ServiceNow, is redefining how work gets done by combining Moveworks’ AI Assistant with ServiceNow’s workflow platform. They deliver support across IT, HR, Finance, and beyond to resolve employee needs instantly, automating complex workflows.

• Own and manage a portfolio of high-value enterprise accounts, identifying and executing opportunities to increase ARR.
• Build relationships to become a strategic advisor to customers, ensuring they achieve key business outcomes using solutions.
• Track, measure, and report NRR, ARR, growth, and customer adoption trends.

Appfire is a remote-first company that creates software empowering teams to break silos and collaborate seamlessly. With over 850 employees across 28 countries, they foster an environment where everyone is respected and invested in for professional and personal growth.

• Maintain a revenue base by managing retaining and expanding a book of business
• Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.

• Take ownership of a customer portfolio and maximize their platform engagement and satisfaction.
• Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets.
• Serve as the customer’s technical product expert and provide solution training, testing, and troubleshooting.

Urbantz helps retail, grocery, e-commerce, and logistics companies optimize last-mile delivery with a delivery management SaaS platform. They focus on enabling enterprises to navigate multi-fleet operations and promote sustainability in the final mile, serving over 100 brands and experiencing growth across Europe, the Middle East and beyond.

• Take ownership of a book of customers, being the main point of contact and hopping on customer calls per SLAs.
• Take ownership of medium and large projects that are core to the team’s operations.
• Build in-app onboarding experiences, create webinar series, and build retention best practices.

Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.

• Act as a trusted advisor to DataGrail customers, empowering them to maximize the value of their platform through expert guidance and proactive support.
• Ensure successful product adoption, drive continuous engagement, and advocate for customer needs to inform product development.
• Own the End-to-End Customer Journey – From initial onboarding through ongoing success, ensure a seamless customer experience that delivers long-term value.

DataGrail is the Privacy Control Center modern brands rely on to build customer trust and outsmart business risk. Backed by 2,000+ pre-built integrations, DataGrail automates privacy workflows and supports compliance with regulations like GDPR and CPRA.

• Lead long-term partnerships with executive stakeholders within assigned accounts, aligning solutions with strategic supply-chain objectives.
• Develop customized success plans that incorporate customer business drivers, define KPIs, and drive time-to-value and renewal readiness.
• Analyze account usage, health, risk and upsell signals; identify and hand off qualified expansion opportunities.

Kinaxis specializes in end-to-end supply chain management solutions, enabling supply chain excellence across industries. They have grown from a team of three engineers in Ottawa to a global organization with over 2000 employees supporting 40,000+ users in 100+ countries.

• Manage the entire sales cycle, from retaining existing customer investment to identifying new expansion opportunities.
• Present Remote’s suite of services to existing customers, creating pathways for upselling solutions.
• Own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With their core values at heart and future focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.

• Develop relationships with C-suite personas across product sales.
• Oversee client relationship mapping and lead across a broad virtual team.
• Be a trusted advisor to customers, advising how ServiceNow can help their IT roadmap.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work, with 85% of the Fortune 500® as customers.

• Function as the strategic lead for Strategic clients, conveying and delivering Headspace’s value while building strong, referenceable relationships.
• Develop a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with Headspace.
• Build impactful relationships with C-suite and senior stakeholders, thoughtfully guiding the segment and identifying opportunities for growth.

Headspace provides access to lifelong mental health support. They combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective and personalized. They are collaborative, inclusive, and grounded in their values.